General,
Song was copied directly from jetBlue. How very original of your company. Especially since the concept of an airline within an airline was attempted many times before with much success - Metrojet, Shuttle by United, CLite, and even your very own Delta Express. They all worked out so well before.
Fact is, you got your a--es handed to you by the likes of jetBlue, Airtran, and SWA. Hence the retreat in Florida and your vast international expansion plans.
At least you copied an airline with a great product - that's the reason for the highly coveted Reader's Digest Poll. Congratulations - your fantastic management team copied a competitor's product and gave your airline an identity crisis. I overheard Delta passengers exclaim that they thought they were flying on Delta and stood there incredulously staring at a white and green 757. Another great idea - Let's train our FA's to actually have fun and be kind to our customers. I'm surprised you didn't win another Reader's Digest Poll for that brilliant flash of genius.
As you said your mangaement team wisely decided to do what Delta was good at - go after the full fare businessman. It wasn't because as you said:
"it was doing well overall, but we figured we shouldn't go after Southwest's normal passenger (the one that has never been on a plane before, but has heard them fly over the trailer park).
Yeah right, Delta is in a position to refuse certain peoples' money because it's not good enough!!! Those peoples' money doesn't pay your bills does it? You further weaken your argument when you resort to insulting people on a personal level. If you truly believe the majority of SWA's passengers reside in trailer parks and don't eat with forks then I invite you to say that to them when they depart our jetway...
You have a superiority complex that you have not earned.
It pains me to admit this but I purchased tickets on Delta to Grand Cayman through Atlanta. I must admit I enjoyed your bankruptcy fares. The flight to Atlanta was on one of your commuters. I came from the Commuter ranks so I do not mean this personally to any Commuter pilot but that experience was one of the worst I have ever had. I won't bore everyone with the details but the Customer Service Agents hated their jobs, were terriibly rude, and mistreated all of YOUR customers. Great new EMB 170 but a terrible experience. All of the suits on that flight were very impressed as well. You will say that wasn't really Delta but to everyone there that day it was. How many of your Delta flights are operated by your Regionals again? Delta has lost a lot of quality control contracting out its' flying.
The connecting flight on your 757 to Grand Cayman was fine but nothing special. A coke and a snack. Flight Attendants that would rather be elsewhere. What a premium product you have. I have news for you - the people I sat next to were no different than the people I fly around everyday and I'm sure their money spends the same way.
Wake up General, you need to be part of a sustainable business. All of the money spends the same whether it came from JFK or LBB...
That was a hillarious diatribe. Really. Wow, you flew on us to Grand Cayman. Welcome to somewhere outside the contiguous 48 states. Seen too much of LBB?
Yeah, Song was created to combat Jetblue. How are they doing now? That Valentine's masacre weekend they had shot their reputation to the Moon. Then, their figurehead Neeleman was ASKED by the JB Board to LEAVE. Yep, he didn't resign on his own either. Sounds like things may be getting interesting over there....hint hint.
I have a "superiority complex I haven't earned....." Hmmmmmm. Well, your pay rates at SWA are thanks to us at DL. We brought the rates up to the top, and had Leo Mullin not bought back $2 billion in stock 2 weeks before 9-11 that evaportated later, we might not have gone into Chap 11, and we might have our own rates closer to where they were before. Your airline has not done anything for the "average pilot" except allowed them to clean the cabin, accept 6 leg days with 25 minute turns, and fly almost naked to make new stews laugh. Even Jay Leno slammed your airline tonight, essentially calling it a cattle car. But hey, atleast you have those cool bomber jackets... You look cool in those in AMA.
Being a part of a sustainable business, eh? What is SWA doing these days? Have you been reading your own press? Gary Kelly is getting nervous. He is trying things to get revenue up to where it has been the last few years, with new gimics. What about the INTL travel bit? He is thinking of ways to try to sustain your pay raises (and your stews) while watching his fuel hedges dwindle and LCCs grow all over the place. We fly INTL passengers mainly from Europe back over here. Why? Because the dollar is cheaper over there, and they can easily afford a $500 ticket to ATL and onto LAS, and we charge them enough to make it work. Our INTL expansion is being copied by Gary Kelly (via ATA maybe someday) because that is where the money is----places where the dollar is cheaper.
And, your stews are getting older and fatter too. A friend of mine recently flew on one of your flights and said one of the stews was very large and corpulent (an SAT word for FAT). And I am sure your stews are soooo much fun on their last leg of the day, their sixth or so. Yeah, they are a blast...
Go to LBB and enjoy it. I won't have to, I will go to Grand Cayman on Delta's dime.
Bye Bye--General Lee