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I've used Universal for more than 30 years. No-one is perfect, but Universal is the company that started it all, and has the connections as well as the "brick & mortar" facilities worldwide that no other trip support company has. Universal wrote the book about the business - all the others are Johnny come lately's. And IPTS is the same - most of their folks are ex UV employees, and their small size to me is a big negative, they simply don't have the connections and worldwide network in place to make things happen.
I've had great luck with the large aircraft team at UV, we do about 75% of our flying out of country with minimal issues.