The "principal" should be applying the policy to all customers equally. Special treatment for some while making others abide by policy is not a "principal" that I would want to uphold.
The guy bought a non-refundable ticket. It said so in bold letters on the web site when he made his purchase. He should have owned up to his mistake and eaten the $197 loss. Turning it into a national debate was absurd.
The guy bought a non-refundable ticket. It said so in bold letters on the web site when he made his purchase. He should have owned up to his mistake and eaten the $197 loss. Turning it into a national debate was absurd.