How You Choose an FBO at an Airport?

[ilm]

I am trying to understand what factors are decided upon when choosing an FBO at an airport where there is competition on the field.

Is it strictly price driven?
Amenities?
Service with a smile?
Facility?
Fuel Brand?
Simply the other choice than the larger chains?

Who are the decision makers when choosing an FBO?

If you are a new FBO where are some specific publications to advertise to get everyone to know you are another choice at a specific airport now?

We are a new FBO at CGF airport called The Cleveland Jet Center. We have made a point to have lower fuel costs and provide the best service possible. We are trying to conduct a survey to all of the fractional operators, management companies, charter companies, and corporate operators to see what they like best and be sure to offer what is expected out of an FBO.

 

[propsarebest]

For our biz jets (we have Lear 35's and a GIV), we go with the FBO that has our contract fuel. Everythig else is based on PIC preference.

GOOD LUCK with your new business venture. The FBO market is cutthroat.