711-24-7
Well-known member
- Joined
- May 5, 2004
- Posts
- 229
Just recieved this
Subject:
PILLOW REMOVAL AND HOKY SWEEPER ADDITION
ASA continuously searches for areas of improvement and increased efficiency. Pillows on the aircraft
are one such item. Passenger and team member feedback indicate customers feel pillows in overhead
bins were more a nuisance than an attraction. Pillows occupy valued overhead space and create delays
in the boarding process. As a result of this customer feedback, ASA on March 15 will eliminate pillows
on all our flights. As part of the same effort, Delta announced it will eliminate pillows on flights within
the continental United States, and to/from Canada, Caribbean, Mexico and Central America. Blankets
will remain on board and customers can use them as pillows if needed.
By creating more space in the overhead bins, ASA will improve the customer boarding process, which
will result in improved on-time performance – a top satisfaction driver for our customers. Plus, the
removal of pillows on Delta flights to domestic locations will provide a cost savings of more than
$500,000.
Airport Operations team members will remove the pillows from the aircraft the evening of March 14.
Pillows will be removed at field stations during the RON cleaning process and at hubs as aircraft arrive
and are serviced. Flight attendants can assist Airport Operations team members by informing them if
pillows already have been removed from the aircraft. ASA will donate the pillows to charity.
In another effort to improve passengers’ cabin experiences, ASA will test a program with Hoky
sweepers. A Hoky sweeper will be placed on 10 aircraft for any team member to use to remove crumbs
from the cabin floor. The Hoky will be placed in the last overhead bin on the right side of the cabin and
will be especially helpful when the aircraft needs a quick sweep but is not scheduled for cleaning at a
hub or field station. The tail numbers of the 10 aircraft on which the Hoky sweepers will be placed will
be posted soon. This test is the result of team members’ suggestions for a quick, convenient method of
cleaning the cabin floor.
We want to hear all team members’ opinions of the Hoky sweeper program so please report your
comments using the feedback forms available on the aircraft and on myASA. Blank feedback forms
will be available in green folders on board the 10 aircraft on which the Hoky sweepers are placed.
Completed feedback forms should be placed in the red folder also onboard the aircraft.
Thank you for your efforts to make ASA the most trusted and respected regional airline in the industry.
are one such item. Passenger and team member feedback indicate customers feel pillows in overhead
bins were more a nuisance than an attraction. Pillows occupy valued overhead space and create delays
in the boarding process. As a result of this customer feedback, ASA on March 15 will eliminate pillows
on all our flights. As part of the same effort, Delta announced it will eliminate pillows on flights within
the continental United States, and to/from Canada, Caribbean, Mexico and Central America. Blankets
will remain on board and customers can use them as pillows if needed.
By creating more space in the overhead bins, ASA will improve the customer boarding process, which
will result in improved on-time performance – a top satisfaction driver for our customers. Plus, the
removal of pillows on Delta flights to domestic locations will provide a cost savings of more than
$500,000.
Airport Operations team members will remove the pillows from the aircraft the evening of March 14.
Pillows will be removed at field stations during the RON cleaning process and at hubs as aircraft arrive
and are serviced. Flight attendants can assist Airport Operations team members by informing them if
pillows already have been removed from the aircraft. ASA will donate the pillows to charity.
In another effort to improve passengers’ cabin experiences, ASA will test a program with Hoky
sweepers. A Hoky sweeper will be placed on 10 aircraft for any team member to use to remove crumbs
from the cabin floor. The Hoky will be placed in the last overhead bin on the right side of the cabin and
will be especially helpful when the aircraft needs a quick sweep but is not scheduled for cleaning at a
hub or field station. The tail numbers of the 10 aircraft on which the Hoky sweepers will be placed will
be posted soon. This test is the result of team members’ suggestions for a quick, convenient method of
cleaning the cabin floor.
We want to hear all team members’ opinions of the Hoky sweeper program so please report your
comments using the feedback forms available on the aircraft and on myASA. Blank feedback forms
will be available in green folders on board the 10 aircraft on which the Hoky sweepers are placed.
Completed feedback forms should be placed in the red folder also onboard the aircraft.
Thank you for your efforts to make ASA the most trusted and respected regional airline in the industry.
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