Flight 2376 on 18 Sept departing SEA- GEG at 0200 pm, took a delay due to a mechanical (so they say) and of coarse this rebounded through out there system due to not having a back-up aircraft. When the aircraft did arrive, they told the pax that they will be sending the 0300 pm pax to GEG first and the 0200 pax will have to wait untill the next flight. This did not sit well with most of the folks (including me) and upset as most were, did not get any help or info from the gate agents who were beginning to get frustrated as well and, outwardly projected this to the passengers in and un-professional way.When we finally boarded the flight one passenger arrived in the front of the aircraft and could see that his seat a few rows back was taken and kindly asked the FA if she could investigate.The person in that seat admitted his error and offered to move to his assigned seat but the other pax who had that seat gracefully offered to take the persons seat in order to expedite the boarding process. Meanwhile a large male FA in the rear of the aircraft was watching this all take place and obviously assumed there was a major problem, stormed up to the front and started yelling at the guy to sit down or get off the aircraft. His attitude was more like that of a bouncer in a titty bar. Most all of the pax responded to this FA and a yelling match and threats flew in both directions with the FA threatening to throw several of the pax off the aircraft. Meanwhile the female FA on board became a referee between the pax and the male FA who was in my opinion ready to go to war. The station manager finally arrived and at the same time the Captain came out of the cockpit and the yelling continued. The Capt's only word's to one of the pax ( who was the one in the wrong seat ) was that if he wanted to continue to GEG to just shut up and sit on your hands or get off the aircraft. He was simply trying to explain that ther was No conflict between him and the pax who belonged to the seat and that the Male FA was the one causing the problems here. Everyone finally settled down after this and the door was closed and we departed. I spoke to two of the gentlemen who the FA directed most of his agression to and found out that they were fairly high profile buisiness men who travel the world frequently for buisiness and appeared very credible in my opinion.There is much more to this story but, to long to discuss here.
My past experiences with Horizon have not been very good but this one takes the cake. If I had been the Captain on that flight I would have run the Male FA off the aircraft and recommended his termination immediately however I think this Capt was more concerned about launching this already delayed flight. In my opinion Horizon had better get there act together and begin to look a little closer at some of the people they hire or have on the property now. I,m sure they lost many customers that day as a result all this.
My past experiences with Horizon have not been very good but this one takes the cake. If I had been the Captain on that flight I would have run the Male FA off the aircraft and recommended his termination immediately however I think this Capt was more concerned about launching this already delayed flight. In my opinion Horizon had better get there act together and begin to look a little closer at some of the people they hire or have on the property now. I,m sure they lost many customers that day as a result all this.
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