Grounds for Pilot termination

[enigma]

Publisher, As I read the point/counterpoint, I still wonder what you are looking for. Obviously, if an employee is no longer suited for a job you let him go.

I would love to be able to speak specifically, but you don't give specifics, so we are forced to read between the lines. Doing so, I would think..........if the charter company had an almost exclusive relationship with one customer.... then issues such as this would have been worked out in advance. If ways to work out the inevitable conflicts were omitted from the agreement (charter to customer) then I'll say that the problem doesn't lie with the employee.

Or, I could just say this..........I wonder how the manager of the service provider feels to be in a business relationship in which he is the weaker party? The worm sometimes turns,

enigma

 

[Publishers]

Enigma

The facts are very similar to what I stated. YThe individual reportedly made some remark about he would set off a bomb if his country asked him to. While what he said is not clear, it was sufficient to get him removed from the property of the customer.

What I was looking for was whether or not you guys recognized a difference between an airline with its own customers and a charter sub who is subservient to others and realized the predicament the employer was in

 

[enigma]

Re: Enigma

What I was looking for was whether or not you guys recognized a difference between an airline with its own customers and a charter sub who is subservient to others and realized the predicament the employer was in

OK, so you weren't really asking a question. You were just making a statement. Why not just do that to begin with?

Did we pass your test? When do we get our cookie?

enigma

One more thing, the employer is in a predicament of his own making. The employer either needs to hire employees with the understanding that they must please the main customer, or the customer needs to understand that he can't dictate charter personel. He deserves to lose a wrongful termination lawsuit.
And another thing, if the charter company does this poor a job in this area, in what other areas might they be missing details?
Once again, employees pay because of poor management.

 

[TonyC]

Re: Enigma

YThe individual reportedly made some remark about he would set off a bomb if his country asked him to. While what he said is not clear, it was sufficient to get him removed from the property of the customer.

What I was looking for was whether or not you guys recognized a difference between an airline with its own customers and a charter sub who is subservient to others and realized the predicament the employer was in

There is no predicament, and the employment relationship is irrelevant. If the employee made reference to setting off a bomb, fire him, and escort him off YOUR property, too. If he didn't, he can do his job - - it's the customer's problem, not yours.

See how simple that was?

 

[Publishers]

customer

It was not a test Enigma, just an exercise to hear opinions on what I considered a difficult position the company is in.

Tony there is no such thing as the customers problem not mine. His problems are mine. The question relates to whether or not charter pilots acknowledge that keeping the customer happy and not doing things that offend them are just as much part of the job as flying.

It is often brought up in FA discussions that "we are here for safety of the passengers, not glorified waiters." Well that may be but we would not have any passengers if you did a great job of safety but pissed off every passenger on the plane with your attitude and service.

 

[Indigo]

Re: customer

The question relates to whether or not charter pilots acknowledge that keeping the customer happy and not doing things that offend them are just as much part of the job as flying.

Speaking as a charter pilot, I know this is true, at least for me. However, it was emphazed to me during the interview, during training, and at various times afterwards. There's no question in my mind that I would be terminated, and rightly so, if I made some remark to a customer about setting off a bomb. Of course, then it becomes a he-said, she-said issue.

As far as being able to weed people out in the interview, I think this is sometimes difficult. People have their "interview face" on, and some will say anything to get a job. In my opinion this is a bad move, even from the applicant's standpoint, because you may get a job you are unsuited for and are unhappy with. I have seen this happen more than once in various industries.

 

[enigma]

Re: Re: customer

Speaking as a charter pilot, I know this is true, at least for me. However, it was emphazed to me during the interview, during training, and at various times afterwards. There's no question in my mind that I would be terminated, and rightly so, if I made some remark to a customer about setting off a bomb. Of course, then it becomes a he-said, she-said issue.

Exactly, I was just about to write the same thing. Every charter pilot I've ever met understands this to be the situation.

enigma

 

[mar]

The obvious corollary

As far as being able to weed people out in the interview, I think this is sometimes difficult. People have their "interview face" on, and some will say anything to get a job.

This is true. So it's important to check out references and work history and avoid the "warm body" philosophy of hiring.

But of course, warm bodies work cheaper. And true professionals ask for what they deserve...

So the employers and the customers both get what they paid for.

Ah, you see, there is a rhythm and balance in the world.