ProFracPilot
What's it doing now?
- Joined
- May 1, 2003
- Posts
- 701
A large portion of the large cabin customers are "Friends of Richie." Whenever Owner Services, or Scheduling, or whoever screwed up and pissed off one of those owners, Richie was there to smooth the ruffled feathers. Nowadays,
A: We're pissing them off more often; and
B: Richie isn't there to smooth the ruffled feathers.
That's a bad combination and the large cabin exodus proves it.
We need RTS back for his connections, marketing savvy, and customer service belief system. We need a numbers guy that RTS and Uncle Warren both trust to keep us from hiring another three dozen VP's of Paper Towels and keep the lid on the stupid spending.
This is an amazingly parallel scenario to what happened here at FlOps. Once our "Ricci" was gone and Sh!tfinger was in charge, owners left en masse. I would say most everyone is pleased that our "Ricci" is back at the helm. At least this company now has a vision for long term growth. It really sucks to be employed with a company that is contracting, or "shrinking to profitability", as we were wont to say.
The turmoil at NJ means more market share is accessible to us (and others in this sector). While that's great for our business, at the same time I hope the pain for NJ pilots is soon over. We at FlOps understand those dark days, and wouldn't wish them on anybody.