Farming out jobs - Delta

[cvsfly]

Just booked a domestic trip on-line with Delta. Called res. to confirm seating and to list an infant. After I gave the birth date, I realized she "reversed" the month and date like they do overseas. I asked where her reservation office is located (sounded Indian) and after a hesitation she said Italy. Is this going to be business as usual where we farm out US jobs in every industry? Does this bother anybody else? Which jobs are next? What can we do as US consumers? Any databases listing companies that farm/ship jobs overseas?

 

[FN FAL]

Just get in your Hyundi and run down to the best buy and get yourself one of them chinese made dell computers and email that indian's boss. That'll show em!

 

[labbats]

I thought Dell was out of Texas

 

[DenverDude2002]

I also heard delta was outsourcing maintenance to mexico. Any truth to that?

 

[I.P. Freley]

Well... MY Dell was made in Malaysia.

That's a town in Texas, right?

 

[sqwkvfr]

Everyone seems to be getting into the outsourcing mood

Even Michael Moore. This is another for the "Well, hubba, hubba!!!" file."

Michael Moore Outsourcing Jobs Despite Criticism
By Jimmy Moore
Talon News
April 23, 2004

Liberal Hollywood film producer Michael Moore, who has been an outspoken critic of President George W. Bush and his policies since he was first elected in 2000, is in hot water over outsourcing his web site design and servers to non-American companies.

Moore, who has championed the cause of keeping American jobs within the borders of the United States during the recent debate over outsourcing, has himself granted a company named PLANK the job of developing and designing the look and operation of Moore's web site.

Despite his vehement objections to outsourcing American jobs, Moore still hired the Montreal-based company to create his web site.

In addition, the web host server for Moore's web site is also Canadian-owned by Webcore Labs, whose home office is located in Calgary, Alberta.

Appearing at this year's Cannes Film Festival with his film Farenheit 9/11, which alleges that the Bush administration orchestrated the terrorist attacks of September 11, 2001 with Usama bin Laden, Moore is expected to continue bashing Bush and his policies on outsourcing, among others.

Moore did not respond to messages regarding this story.

 

[crosscut]

Just booked a domestic trip on-line with Delta. Called res. to confirm seating and to list an infant. After I gave the birth date, I realized she "reversed" the month and date like they do overseas. I asked where her reservation office is located (sounded Indian) and after a hesitation she said Italy. Is this going to be business as usual where we farm out US jobs in every industry? Does this bother anybody else? Which jobs are next? What can we do as US consumers? Any databases listing companies that farm/ship jobs overseas?

Read this article. In addition to Delta Airlines, it also mentions a handful of others. They have real Indian names but on the phone they are Nancy, Shawn, and Julia hence her reluctance to be forthcoming with which third world armpit she is from. Who are they BS-ing? Sounds like somebody next door, doesn’t it? Except they do it for peanuts of what the real Nancy & Shawn would do it for.

http://timesofindia.indiatimes.com/articleshow/420318.cms

Hope this helps.

 

[bart]

I don't know about you, but I am making sure my skills are such that someone from a third world armpit can' t compete with me.

If you have easily duplicated skills, expect your value in the workplace to go down over time.

In other words, if I can fit all the training for your job into a curriculum, and teach it to alot of people, now is the time to start worrying.

You can get run over by a steamroller, or learn to drive one.

I know the route I am taking.

 

[Gulfstream 200]

good post bart.

Wake up folks, its a global economy.

Nobody likes to call Dell and get Indians on the phone, but they SURE LIKED getting that computer at $300 less than the closet competitor!! right?

If you sit and answer phones at a call center 3 out of 5 days a week (sick the other two) then take 3 months off for Carpal Tunnel Syndrome and expect that big evil company to take care of you....your days are numbered.

compete or die - Is that not capitalism?

 

[cale42]

Bart.. that may be one of the more ignorant responses I have ever heard. India is not the "third world armpit" that you make it out to be. They have schools and universities with facilities and faculty every bit as good as top tier American schools. The simple fact is many of these ppl are just as capable if not more so than their American counterparts they just happen to live in an economy where they can live well on a fraction of our income.

I have a four year degree from a good school in a very in demand field as well as several years job experience working in specialty programming languages, in fact I was in a small minority of people in the US with experience in certain softwares.. and yet I still found positions similar to mine shipped off to India all the time, to people with just as much as experience as myself.

While I admire your attitude, don't delude yourself into thinking there is some sort of skill set you can develop that someone over there won't have, and be willing to work at for cheaper.. because it just isn't true.

 

[skydraulic]

I also heard delta was outsourcing maintenance to mexico. Any truth to that?

Not that I am aware of but they have outsourced some heavy maintenance to TIMCO aviation services this year. (737s and 767s)

 

[MW44]

Bart-
The only reason that you're superior skills haven't been farmed out yet is due to cabotage laws. I gurantee you that there are many very competent, bright pilots working in these "armpit countries" that would love to fly airplanes in the US for a mere fraction of our salaries. They definitely wouldn't demand 200k/year to fly a 777.

 

[bart]

Bart - The only reason that you're superior skills haven't been farmed out yet is due to cabotage laws. I gurantee you that there are many very competent, bright pilots working in these "armpit countries" that would love to fly airplanes in the US for a mere fraction of our salaries.

Thank you, I quit flying last year for this very reason. It is going to happen, it is only a matter of when...

 

[Publishers]

import/export

I believe that some research that I read indicated that we actually import more of these jobs than are exported.

This is just as much a function of technology changes as companies outsourcing. As the world shrinks, it becomes more of a world economy.

 

[Hovernut]

I believe Publishers has it right. I saw a news report recently that showed the USA is actually the recipient of more 'foreign' jobs than what we actually outsource. A lot of companies from the EU do business over here due to the more favorable tax structure. We don't tax them to death like their home countries to support all the socialist government programs.

I believe Lou Dobbs over at CNN has a running list of US companies that here

 

[ShawnC]

Re: Re: Farming out jobs - Delta

Except they do it for peanuts of what the real Nancy & Shawn would do it for.

How did you know about my old job?

 

[DenverDude2002]

Was ther Italian person harder to understand that the southern gals that work at AA's reservation system

 

[blueridge71]

Outsourcing is a trend that is bound to be reversed when companies realize that people don't want to talk to a CSR in India. I've heard lots of people say that they will not buy a Dell for that reason.

Today's USA Today said that Conseco has brought back 95% of their business that they outsourced a few years back.

 

[enigma]

Bart-
The only reason that you're superior skills haven't been farmed out yet is due to cabotage laws. I gurantee you that there are many very competent, bright pilots working in these "armpit countries" that would love to fly airplanes in the US for a mere fraction of our salaries. They definitely wouldn't demand 200k/year to fly a 777.

MW44, I've been reading Bart for a while, and I don't think he is a cabotage law protected pilot. I think that he is in fact what his profile says he is. I could be wrong. Wouldn't be the first time.

enigma