Don't Use Vonage

[gutshotdraw]

Anyone out there considering switching to Vonage for VOIP phone service: DON'T.

Very long story but their product can be very complicated, 911 service is extremely limited, and their customer service is crap with endless phone menus ("If you are a Vonage customer, press 1. You have pressed 1. If this is correct, press 1 now."), barely literate CSR's, and unending waits on hold.

Because of these morons, I no longer have home phone service (or FAX, or TIVO), I've lost the phone number I had for 13 years (they won't give it back) and now I have to call every person I know and tell them why they get "We're sorry. This number is no longer in service."

Caveat Emptor

 

[h25b]

In contrast...

I been with Vonage for about 6 months and so far couldn't be happier. But I do have very good high speed internet service...

 

[Metro752]

I could have sworn there was some sort of court order barring Vonage from accepting new customers because of the 911 issue.

Then a new wave of commercials came out. I can't remember how many times I have told family and friends that Vonage could get you killed.

 

[flx757]

I will tell another side of the story (as there is always at least 3 sides...). I have had Vonage for over a year with absolutely no complaints. Good voice quality, good customer service and hassle-free features. Easy to install and set up, easy 911 set up (I guess we live in one of those "limited" areas) and great access via their website to virtually any information about our account, usage, voicemail, etc...that I could want.

Of course, as always...your milage may vary. But for me, this has easily been one of the best decisions I could have made regarding home phone service.

 

[X-rated]

Gutshot,

Sorry to hear your having problems with Vonage. I'm curious what the original problem was. I've had Vonage for about a year, and have never had any problems. In fact, I've recomended it to several family members and friends. You certainly can't beat the price if you already have high speed internet.

 

[flyguybri]

We've had packet8 for about 2 years now, cheaper than Vonage, and works great. I haven't had any problems or complaints.