When it comes to flying airplanes, experience does mean something. But, when it comes to customer service, very rarely does it matter. Sure, there are times when flights cancel and people need to be rerouted---and that does take some expertise. When it comes to flight attendants and experience, that becomes questionable. Do older, out of shape flight attendants perform better under stress---like an emergency evac? I don't know. If they can remember the procedures and actually see the emergency door (thru their "cheaters" (glasses) )-----can they then squeeze out of it? Look, I know there are some out of shape pilots too---but not as many because we have to take medicals once or twice a year. We also have a mandatory retirement age. The legacy carriers will have to understand that the LCCs have an advantage in this part of the workforce---they have younger, cheaper, more enthusiastic front line employees who still love the glamour of the job and still think pilots are studs.(joking) On one of my recent transcons---an LA based stew was blended in with a NYC crew and came up to me after the flight landed in JFK. She apologized for not offering us food upfront, even though I told her that was ok since I bought some in SFO. She then stated that there was plenty available to offer, but the lead stew (a NYC woman) ordered her to dump the rest and not offer any to us. If she does that to us, how does she treat the average coach passenger? These stews told me in the past how they used to offer full meal services on the DC-8 from ATL to MCO on 1 hour flights back in the '70s. The problem here is that THEY ARE STILL AROUND. Customer service is something we need to improve......
Bye Bye--General Lee