Dell

[bocefus]

Dell no longer uses Indian call center for customer support, Due to complaints, it was brought back to the USA. I think you will find they build one of the more robust machines

 

[ShawnC]

Is this brand spanking new?

Because a couple months back they moved their business customer support back to the US, but said that they are going to keep their home user support in India.

 

[Dep676]

That funny I just called last week and the guy I talked either lived there or they brought him over here to answer phones. My kid spoke better english when he was two than this bone head did.

 

[TonyC]

Dell no longer uses Indian call center for customer support, Due to complaints, it was brought back to the USA. I think you will find they build one of the more robust machines

I read that Dell was discontinuing the use of the India call center for ONLY a particular segment of their product lines - - I don't recall which one, but I want to say it was the Laptop segment. Whichever it was, you're still going to face the thick, barely intelligible accents for all other problems.



EDITED: I should have read the second post more carefully - - ShawnC got it right.

Dell's Corporate Customers Get NEW DEAL, Home Users get NEW DELHI

 

[Hawker1]

I like how you call, and the guy greets you in a very broken english accent, and says "Hello, my name is Gary." or something like that. Funny stuff...

 

[flx757]

I think you will find they build one of the more robust machines

My "robust" machine lasted all of 3 days. That's right...3 days. Now the company is in a fight over whether or not it is under warranty. After 3 days. I would NEvER shell out my own money for Dell. The only reason I have (had) this one is that it was provided to me by my company.

 

[ShawnC]

I like how you call, and the guy greets you in a very broken english accent, and says "Hello, my name is Gary." or something like that. Funny stuff...

When they first started offering it the Rep would make up a full life, and even follow the basics of US news and sports so it wouldn't be awkward during small talk sessions

Now that everyone knows that companies are using India call centers.

 

[dmspilot00]

Re: Re: Dell

My "robust" machine lasted all of 3 days. That's right...3 days. Now the company is in a fight over whether or not it is under warranty. After 3 days. I would NEvER shell out my own money for Dell. The only reason I have (had) this one is that it was provided to me by my company.

A family friend of ours had her Dell monitor catch on fire about a month after she bought it.

I bought a 1.7GHz eMachines a year and a half ago to replace my P-166 (!) for $375 and coudn't be happier. Zero problems.

 

[ShawnC]

I should mention that Dell has about the same failure rate as any other company that I have dealt with.

But the area that they shine is their customer service. If your laptop fails they will have an Airborne Express to haul it off the next day. They repair promptly, and get it back to you the same way that they picked it up next day air.

Now their Tech support sucks, but so does most other major companies, as they are in India also.

 

[Gulfstream 200]

dealing with the Indians can be bad, I admit it.

But before that you waited 45 mins to finally get some idiot here in the states....

whats worse, an Indian who answers in 2 mins or some redneck who picks up in 45??....I simply have a hard time understanding both.

Im just not sure.

my favorite with Dell now....the $99 option of getting the "better english speaking" folks.!!

 

[ShawnC]

dealing with the Indians can be bad, I admit it.

But before that you waited 45 mins to finally get some idiot here in the states....

whats worse, an Indian who answers in 2 mins or some redneck who picks up in 45??....I simply have a hard time understanding both.

But it takes 45 minutes to get to the Indian support.

I remember once I was calling about an issue with my laptop display, so I called tech support, after 45 minutes on hold, I reach this Indian guy, but because the phone system sucked he couldn't hear me and hung up.

Called a second time same result. So by the third time of calling, I finally yelling at the top of my lungs he could hear me but couldn't figure out my problem.

So that was all the time I was willing to spend on support, but two weeks later while searching the net I came across the official Dell US support news group. What do you know the fix for my problem was in the first announcement post (common problems) on top of the forum.

Freaking morons, can't even fix basic problems. I called Dells VP of something or other (the Dell Corp. Receptionist transferred me to him when I called) and tore into the company telling them just what I thought of their support.

 

[Vik]

Re: Re: Dell

There is nothing to fight about. There is a service tag on each machine and you can check the warranty on their web site. What is there to argue about?

My "robust" machine lasted all of 3 days. That's right...3 days. Now the company is in a fight over whether or not it is under warranty. After 3 days. I would NEvER shell out my own money for Dell. The only reason I have (had) this one is that it was provided to me by my company.

 

[flx757]

Re: Re: Re: Dell

There is nothing to fight about. There is a service tag on each machine and you can check the warranty on their web site. What is there to argue about?

That's not my problem. That is between my company's ICS department and Dell. All I was told is they were in a "disagreement" about it, and it would be at least until the end of the week before they get this straightened out, and then he can get my machine replaced or repaired. So who knows how long I'll have to be working at another work station on someone else's machine? I guess in that respect, it is my problem.

But, after tomorrow, I'm going home to work on my guitar, since I have no more training events until Mon. Maybe by then, they'll have some answers for me. Ulitmately, I really don't care. I posted on another thread what's important. This wasn't one of them.

 

[Gulfstream 200]

wow that $ucks. 45 mins to wait for India...

The only issue I needed them for I got through each time no problem. It was a modem issue (I thought) and they just overnighted me a new one. Turned out ot was the lines at the hotel, not the modem....

but anyways...all it takes is one bad experience and one will shop elsewhere (and rightfully so)

until them I willl stick with Dell b/c they are so cheap. I dont mind beating it up on the road, as I usually get bored with current machine in 18mths or so anyways and wind up buying a new one....

speaking of....I might put this one up for sale this week!

 

[skyking1976]

IMHO....

If you want a decent PC, get one built from a local computer store. That way you can get local tech support for the hardware and it won't have a bunch of integrated parts like Dell and other like companies produce. Buying a Dell is like buying a Hyundai. It runs, you get a warranty, you'll get to go places. However, they are cheap, they may not make one exactly like you want it, and they won't go very fast.

My $.02,

SK

 

[dmspilot00]

Re: Re: Re: Dell

There is nothing to fight about.

Who is fighting? I thought this was just a discussion where people posted their experiences with a company.

 

[troy]

could be worse, could be a Gateway

 

[uscpilot]

That funny I just called last week and the guy I talked either lived there or they brought him over here to answer phones. My kid spoke better english when he was two than this bone head did.

You might want to let your kid proof read your post next time.
usc

 

[bigD]

As far as I know, Dell has only brought the Latitude customer support back to the U.S.. Those that own one of their Inspiron notebooks still end up talking to someone in India for support.

Dunno what the situation is for desktops.

 

[RightPedal]

I purchased my dell in the summer of 98. I had to deal with the support people during the first week. If i remember correctly, if you call during the daytime you spoke with someone in Texas, call at night you got Indian support. But that was in 1998.
Mine has never missed a beat, still going and going. Dell sent an in home service tech ( 2 hour drive one way ) to replace my A-drive in 01. Other than that it's been a good one, and I hope it holds up for a few more.

 

[bobbysamd]

Dell computers

I have owned two Dell PCs and my office has ten. My first Dell, purchased about ten years ago, needed its hard drive and modem replaced. Dell sent out a man to replace the hard drive and I replaced the modem myself. My second Dell worked flawlessly. Our Dells at work are five years old and work fine; their Windows 98 OS cannot handle our newer software and have frequent BSODs. We purchased two newer machines with Windows 2000 Professional and they work just fine.

If I were to purchase another PC, I'd purchase Dell. But, at home, I'm now a Mac user.

 

[ShawnC]

As far as I know, Dell has only brought the Latitude customer support back to the U.S.. Those that own one of their Inspiron notebooks still end up talking to someone in India for support.

Dunno what the situation is for desktops.

Currently US based support is for Optiplex (their business desktop line) Precision, Precision mobile (their workstation lines) and Poweredge (server line).