Dassault/Falcon Jet, ILG...

[h25b]

Just wandering if anyone else has used this FBO in the past and what their experiences were. One of the worst I've experienced in a while...

 

[Gulfstream 200]

yup, sounds like Atlantic ILG.

worst MX experience I ever had a few years back.

 

[h25b]

Was just wandering if they were having a bad day. Seemed like noone had any idea what was going on. One of those places that makes you cringe at having to pay the ramp fees.

 

[falconpileit]

fbo avcenter

Next time go across the field to FBO AvCenter. Ask for Raymond.

 

[h25b]

Thanks for the info... We certainly won't be going there again if there are any other viable options. We understand the ramp fee thing and are o.k. with paying the fees, but a set of papers or ice or any other sort of customer service would be nice...

 

[Timebuilder]

We often don't have a choice, as the FBO is chosen by the customer or his broker.

As I sit at Falcon, and look off to the right, I always see the focus of their business: working on aircraft. Clearly, the FBO is an afterthought for them, and not their usual concern. We bring our own coffee and papers!

 

[h25b]

"As I sit at Falcon, and look off to the right, I always see the focus of their business: working on aircraft. Clearly, the FBO is an afterthought for them, and not their usual concern. We bring our own coffee and papers! "

They should realize if they don't focus to the LEFT, the RIGHT side's really going to be in trouble... They really need to remember how many Chief Pilots are transient customers that have long memories. I really wouldn't have much confidence about getting my 20-30 million dollar jet worked with there on schedule and within budget if they can't manage the simple tasks of coffee and ice...

 

[Timebuilder]

I agree with you. I have seen this behavior before with large companies.

It isn't beyond the realm of possibility that the local manager heard something in a meeting like "I'm not worried about the guy that comes in and buys $1,000 of jet fuel, I'm worried about the guy who's here for the $500,000 refit!"

Sad, but possible.