2006 Accomplishments
Delta has made enormous progress in transforming the airline into a strong, healthy, and vibrant competitor. While many companies use the bankruptcy process simply to shore up their balance sheet and reduce debt, Delta achieved a top-to-bottom transformation that touched every aspect of how it does business to improve and strengthen the airline. * Safety remains Delta's highest priority. The company was named the 2006 Occupational Industry Leader by the National Safety Council -- the first airline to receive this recognition.
* Delta was ranked in the top two of all network carriers in overall customer service by J.D. Power and Associates in 2006. J.D. Power rated Delta #1 for customer services across three metrics -- aircraft condition/cleanliness, boarding/deplaning/baggage, and flight crew. In addition, Delta was awarded "Best Frequent Flyer Program," "Best Airline Web Site" and "Best Airport Lounge" by Business Traveler readers in the 2006 Best in Business Travel Awards.
* Delta began 124 new nonstop routes and added 41 destinations to its network in 2006, with 35 additional nonstop routes and 19 new destinations announced for 2007. Delta provides service to more destinations than any global airline with Delta and Delta Connection carrier service to 304 destinations in 52 countries. Delta is the only airline to serve all 50 states and, through both its Atlanta and New York-JFK hubs, is the only carrier to serve to five continents from a single city.
* Delta made significant investments in its customer products and services, including state-of-the-art, on-demand TV, movies, and music on many domestic and international flights; major improvements in airport facilities at Atlanta and New York-JFK; multiple new SkyMiles program features; and signature food and beverages on Delta flights worldwide with celebrity partners like Michelle Bernstein and Rande Gerber.
* Delta improved functionality at delta.com -- which celebrated its 10th anniversary in 2006 -- including enhanced mobile device access and itinerary management, as well as comprehensive content in Spanish, with French, Italian, German and Portuguese availability coming soon.
* Delta announced plans to enhance its mainline fleet with 28 internationally-capable aircraft scheduled for delivery in 2007-2009.
* Delta announced the recall of nearly 2,500 employees, including more than 1,200 flight attendants, 300 pilots, and 900 maintenance employees.
* Through more than 100,000 messages and dozens of visits to Capitol Hill, employee and retiree grassroots advocacy pushed pension reform legislation through each step of the complex legislative process. The Pension Protection Act of 2006 was signed into law in August, enabling Delta to preserve its defined benefit pension plan for active and retired ground and flight attendant employees.
* Delta employees earned 20 Shared Rewards payments in 2006, for top performance in on-time arrivals, completion factor and customer satisfaction. The total bonus amount per employee was $700, for a total payout of over $30 million.
Delta has made enormous progress in transforming the airline into a strong, healthy, and vibrant competitor. While many companies use the bankruptcy process simply to shore up their balance sheet and reduce debt, Delta achieved a top-to-bottom transformation that touched every aspect of how it does business to improve and strengthen the airline. * Safety remains Delta's highest priority. The company was named the 2006 Occupational Industry Leader by the National Safety Council -- the first airline to receive this recognition.
* Delta was ranked in the top two of all network carriers in overall customer service by J.D. Power and Associates in 2006. J.D. Power rated Delta #1 for customer services across three metrics -- aircraft condition/cleanliness, boarding/deplaning/baggage, and flight crew. In addition, Delta was awarded "Best Frequent Flyer Program," "Best Airline Web Site" and "Best Airport Lounge" by Business Traveler readers in the 2006 Best in Business Travel Awards.
* Delta began 124 new nonstop routes and added 41 destinations to its network in 2006, with 35 additional nonstop routes and 19 new destinations announced for 2007. Delta provides service to more destinations than any global airline with Delta and Delta Connection carrier service to 304 destinations in 52 countries. Delta is the only airline to serve all 50 states and, through both its Atlanta and New York-JFK hubs, is the only carrier to serve to five continents from a single city.
* Delta made significant investments in its customer products and services, including state-of-the-art, on-demand TV, movies, and music on many domestic and international flights; major improvements in airport facilities at Atlanta and New York-JFK; multiple new SkyMiles program features; and signature food and beverages on Delta flights worldwide with celebrity partners like Michelle Bernstein and Rande Gerber.
* Delta improved functionality at delta.com -- which celebrated its 10th anniversary in 2006 -- including enhanced mobile device access and itinerary management, as well as comprehensive content in Spanish, with French, Italian, German and Portuguese availability coming soon.
* Delta announced plans to enhance its mainline fleet with 28 internationally-capable aircraft scheduled for delivery in 2007-2009.
* Delta announced the recall of nearly 2,500 employees, including more than 1,200 flight attendants, 300 pilots, and 900 maintenance employees.
* Through more than 100,000 messages and dozens of visits to Capitol Hill, employee and retiree grassroots advocacy pushed pension reform legislation through each step of the complex legislative process. The Pension Protection Act of 2006 was signed into law in August, enabling Delta to preserve its defined benefit pension plan for active and retired ground and flight attendant employees.
* Delta employees earned 20 Shared Rewards payments in 2006, for top performance in on-time arrivals, completion factor and customer satisfaction. The total bonus amount per employee was $700, for a total payout of over $30 million.
