Saw this in an article about Bob Ortega's book on Wal-Mart called "In Sam We Trust" - it seemed very applicable to what is happening in the airline industry. Wal-Mart's "way of thinking", its unrelenting focus on giving the customer the lowest price, "has become the norm," not just in retail but in all of business. This can't be done without crushing labor.
Later in the article, it said, "the question of how to threaten profits, given such intense customer loyalty, is one of many that the labor movement's current dialogue must engage."
Regardless of where you stand on the issues, it was quite interesting and observant.
Later in the article, it said, "the question of how to threaten profits, given such intense customer loyalty, is one of many that the labor movement's current dialogue must engage."
Regardless of where you stand on the issues, it was quite interesting and observant.
