Continental Wins J.D. Power Award

[Ex737Driver]

Continental Airlines Tops Customer Satisfaction List



Tuesday June 19, 1:08 pm ET



Continental Airlines Inc. has the most satisfied customers among U.S. network carriers, according to the latest J.D. Power and Associates 2007 North America Airline Satisfaction Study.

Houston-based Continental (NYSE: CAL - News) was 24 points clear of its nearest rival, Delta Air Lines Inc., for "customer satisfaction among traditional network carriers in North America," according to the study. It is the second consecutive year that Continental has won the award. It also was one of only two carriers to improve its scores in 2007.

Airlines were evaluated according to customer satisfaction in seven areas: Reservations, check-in, boarding/deplaning/baggage, aircraft, flight crew, in-flight services, and costs and fees.

"I believe this honor is a reflection of the consistent professionalism of my more than 44,000 co-workers," said Larry Kellner, chairman and chief executive officer of Continental. "They go the extra mile for our customers no matter what the challenge, offering the best customer service and the best product in the industry."

 

[AutoBus]

Continental Airlines Tops Customer Satisfaction List





Tuesday June 19, 1:08 pm ET



Continental Airlines Inc. has the most satisfied customers among U.S. network carriers, according to the latest J.D. Power and Associates 2007 North America Airline Satisfaction Study.

Houston-based Continental (NYSE: CAL - News) was 24 points clear of its nearest rival, Delta Air Lines Inc., for "customer satisfaction among traditional network carriers in North America," according to the study. It is the second consecutive year that Continental has won the award. It also was one of only two carriers to improve its scores in 2007.

Airlines were evaluated according to customer satisfaction in seven areas: Reservations, check-in, boarding/deplaning/baggage, aircraft, flight crew, in-flight services, and costs and fees.

"I believe this honor is a reflection of the consistent professionalism of my more than 44,000 co-workers," said Larry Kellner, chairman and chief executive officer of Continental. "They go the extra mile for our customers no matter what the challenge, offering the best customer service and the best product in the industry."

J.D. Power the best award money can buy...

 

[thor2j]

J.D. Power the best award money can buy...

Ahhhhh, is somebody a little jealous????

 

[SWA GUY]

You know what they say:

When in Rome...





...Shake the hand of a badger's Dad.

 

[Pocono Pilot]

Congratulations to the CAL girls and guys. You have a lot to be proud of today with winning this extraordinary award!

 

[Furloughed80]

One of many to come.

 

[McNugget]

Continental Airlines Tops Customer Satisfaction List



Tuesday June 19, 1:08 pm ET



Continental Airlines Inc. has the most satisfied customers among U.S. network carriers, according to the latest J.D. Power and Associates 2007 North America Airline Satisfaction Study.

Houston-based Continental (NYSE: CAL - News) was 24 points clear of its nearest rival, Delta Air Lines Inc., for "customer satisfaction among traditional network carriers in North America," according to the study. It is the second consecutive year that Continental has won the award. It also was one of only two carriers to improve its scores in 2007.

Airlines were evaluated according to customer satisfaction in seven areas: Reservations, check-in, boarding/deplaning/baggage, aircraft, flight crew, in-flight services, and costs and fees.

"I believe this honor is a reflection of the consistent professionalism of my more than 44,000 co-workers," said Larry Kellner, chairman and chief executive officer of Continental. "They go the extra mile for our customers no matter what the challenge, offering the best customer service and the best product in the industry."

Yeah, those turkey sandwiches sure do beat a bag o' pretzels.

 

[Scrapdog]

Yeah, those turkey sandwiches sure do beat a bag o' pretzels.

You know what - you're right, they do. I'll take a turkey sandwich with some carrots and a cookie/brownie anyday over some garbage peanuts or sun chips (referring to a particular airline out of Atlanta). And we have little pizza's as well...how about that.

My point is - at least it's some food, and relatively healthy at that. It's not surf and turf, but hey, it's a lot better than other fodder like sunchips or stale cheese crackers.

 

[737 Pylt]

You know what - you're right, they do. I'll take a turkey sandwich with some carrots and a cookie/brownie anyday over some garbage peanuts or sun chips (referring to a particular airline out of Atlanta). And we have little pizza's as well...how about that.

Delta might not have sandwiches, and may have sun chips, but at least we don't have hundreds of scabs either (referring to a particular airline out of EWR and IAH)!!

737

 

[Scrapdog]

Delta might not have sandwiches, and may have sun chips, but at least we don't have hundreds of scabs either (referring to a particular airline out of EWR and IAH)!!

737

Wasn't the prior guy talking about pretzels and turkey sandwiches?

 

[McNugget]

Wasn't the prior guy talking about pretzels and turkey sandwiches?

Yep. I haven't had the pizza on Continental, although once I was offered a ******************** sandwich by a Delta captain who would only take one jumpseater with 45 open seats.

 

[152SIC]

http://www.king5.com/video/news-index.html?nvid=152852&shu=1

Yeah, looks like this award was well deserved

 

[Flopgut]

Delta might not have sandwiches, and may have sun chips, but at least we don't have hundreds of scabs either (referring to a particular airline out of EWR and IAH)!!

737

That just means some CAL pilots had the balls to strike once upon a time. More than you can say for a certain ATL based airline that sold out the profession on the 3rd pilot.

BTW: We all know this JD Power stuff is just propaganda, right?

 

[Captain Overs]

"Traditional Network Carriers". Now that's funny. Pretty soon they can advertise that they are the best airline "Based in southern Texas"

 

[Powda5]

Tell me they didn't lower the ATP age limit to 12? This is ridiculous.

 

[nimtz]

Delta might not have sandwiches, and may have sun chips, but at least we don't have hundreds of scabs either (referring to a particular airline out of EWR and IAH)!!

737

Seriously i think your acts overly deserve a nominate for HATER OF THE YEAR STATUS in the flightinfo hood!

'YOU KNOW WHAT I'M SAYING, WHY YOU GOT A BETTER RIDE THEN ME???'

 

[Ex737Driver]

Delta might not have sandwiches, and may have sun chips, but at least we don't have hundreds of scabs either (referring to a particular airline out of EWR and IAH)!!

737

Which used to be in the thousands. Every month we loose a few more. And we also have Tuna.