Continental Express FA kicks mother and child off Houston flight.

[Secret Squirrel]

So deuce what would you do. Interview the lady and when she denies it let her stay on the flight? With the same FA? Even though your FA said the lady threatened her? Maybe the witnesses were all traveling together with the lady. I would have to side with my flight crew. There was some sort of disturbance and at this point I would say the lady has to go or your FA has to. The last thing I want is to allow the lady to stay on board and have some sort of confrontation erupt and have to divert.

You can not judge a person by their home or how they dress. Some of the biggest dirtbags drive BMW's and live in the best neighborhoods.

 

[pianoman]

I think the lady was probably in the right. Had I been up front, though, I would have done what this captain did. Believe the FA, and then if something happens down the road it's her fault for lying to you and not yours.

 

[NEDude]

I can't speak specifically for ExpressJet, but given the quality of flight attendants at most regional airlines these days, I would tend to side with the passenger. Most regional FAs are pretty bad in my experience.

 

[Rez O. Lewshun]

Let's resurrect the same issue on Airtran... where is that thread??

 

[Rez O. Lewshun]

I think the lady was probably in the right. Had I been up front, though, I would have done what this captain did. Believe the FA, and then if something happens down the road it's her fault for lying to you and not yours.

Then you show the FA that she can do a poor job and get away with it, she might even take it to the next level...knowing she has carte blanc..... exercise some leadership man!!! It is better to be respected than liked...

 

[Stifler's Mom]

Some of the biggest dirtbags drive BMW's and live in the best neighborhoods.

So you've been to Peachtree City too?

 

[~~~^~~~]

These FA's have a very tough job, particularly on something as small as an E145 where there is no room to decompress. Some are bound to snap with all the difficulties of the position.

As a Captain I would hesitate before considering a Mom and an two year old a "threat" and try to calm the situation down. But, if the flight attendant can not work with the problem passengers the airplane can operate without the two year old & Mom. It can't operate without the Flight Attendant. At some point pragmatism makes sense for the other 48 people on the airplane.

 

[Hagar17]

Incidents like this are why I've never liked the single flight attendant crews that you usually see on the RJs;

one petite female in the back with 50 pax.....

 

[~~~^~~~]

one petite female in the back with 50 pax.....

Obviously you have never flown my airline. Most of them over heat the trim motor whenever they do a walk through.

It is the guys with 45 pieces of "flair" that you have to worry about getting beat up.

 

[clickclickboom]

I have had numerous situations where our 20 something single flight attendants and felch fest male fa's have bitched moaned and complained a whole flight about the " Rude mother in seat 5A with her 3 kids trashing the plane on a transcon"

Let me start by saying that I will give the benefit of the doubt to any parent traveling with small children as it can be a borderline nightmare on a perfect day..

They have no concept of the energy that can go into caring for children 24/7..

I would have consulted the other Fa's or spoken with the woman myself before i kicked a mother and a kid off a plane