CO CASS update?

[CookieMonster]

Any word on when Continental will have CASS back up and running?

 

[Ex737Driver]

CASS works except for riding in the cockpit. Multiple jumpseats are still allowed in the back. The company anticipates this coming back in mid-November.

 

[CA1900]

CASS works except for riding in the cockpit.

Uhhhh.... CASS is irrelevant except for riding in the cockpit.

 

[Ex737Driver]

Not quite. CASS does allow you to occupy a seat in the cockpit but if your company does not participate in CASS, you can't ride in the back either. CAL could remove jumpseats from every aircraft we have and other airlines would still not be able to ride unless they were approved in the CASS system and verified by the gate agent.

 

[imadumbpilot]

Not quite. CASS does allow you to occupy a seat in the cockpit but if your company does not participate in CASS, you can't ride in the back either. CAL could remove jumpseats from every aircraft we have and other airlines would still not be able to ride unless they were approved in the CASS system and verified by the gate agent.

That's not true. CASS is for the cockpit. Airlines which are not CASS are still allowed to ride in the back.

 

[iaflyer]

Not quite. CASS does allow you to occupy a seat in the cockpit but if your company does not participate in CASS, you can't ride in the back either. CAL could remove jumpseats from every aircraft we have and other airlines would still not be able to ride unless they were approved in the CASS system and verified by the gate agent.

Well - maybe at CAL, but my airlines isn't CASS and I've ridden in the cabin on NWA, Mesaba, United, ATA and others.

 

[Lifter]

Is this a new policy? I rode CA last week in the back and we are not CASS yet.

 

[JAM-BRO]

CASS works except for riding in the cockpit. Multiple jumpseats are still allowed in the back. The company anticipates this coming back in mid-November.

That's the one small problem. There is never a seat in the back. Your flights are always full. Almost impossible to JS. You guys need to get the screens changed at all your stations. Also, your statement is incorrect as to airlines that are not on the CASS system. They can ride in the cabin, but not on the flightdeck.

 

[JAM-BRO]

Well - maybe at CAL, but my airlines isn't CASS and I've ridden in the cabin on NWA, Mesaba, United, ATA and others.

You are always welcome to ride at NWA.

 

[tmac3333]

"You guys" need to get that changed...last I checked this was a pilot forum, not a gate agent forum or webmaster forum or computer programmer forum. It's being worked, "us guys" don't really have anything to do with it.

 

[Ex737Driver]

That's not true. CASS is for the cockpit. Airlines which are not CASS are still allowed to ride in the back.

This clears up the question.

Here is the CO Jumpseat policy info from CALALPA for NOV;

Who can use CO jumpseat authority?

• Those cleared by the CASS system to use the cockpit jumpseat will be given a computer printout for the captain
• Those cleared by the CASS system for travel in the cabin will be given a standard boarding pass with seat assignment.
• ACM forms are no longer acceptable on CAL/CMI flights.

OAL pilots & dispatchers:

• CASS system will process all jumpseaters (whether cockpit or cabin only)
• Cleared by first-come priority
• If given cockpit authorization, they will only be given the compter pront-out for Captain
• Captain will check all documents (license, medical, passport, or anything else you wish)
• If given a cabin seat, a boarding pass is the only document given by a gate agent. Due to cockpit time constraints, "jumpseaters" given boarding passes are not required to stop for Captain's approval/verification of documents, as there may at times be many on one flight.
• On international flights, OAL pilots/dispatchers still use "domestic procedures". (i.e. they are not able to list with CAL reservations system, so they just show up at the gate, as theu do for domestic flights. There is no 60-minute rule for them, as they WILL NOT be using the cockpit.)
• Passport is MANDATORY verification for CASS approval for flight deck (CO flights)

 

[atrdriver]

This clears up the question.

Here is the CO Jumpseat policy info from CALALPA for NOV;

Who can use CO jumpseat authority?

• Those cleared by the CASS system to use the cockpit jumpseat will be given a computer printout for the captain
• Those cleared by the CASS system for travel in the cabin will be given a standard boarding pass with seat assignment.
• ACM forms are no longer acceptable on CAL/CMI flights.

OAL pilots & dispatchers:

• CASS system will process all jumpseaters (whether cockpit or cabin only)
• Cleared by first-come priority
• If given cockpit authorization, they will only be given the compter pront-out for Captain
• Captain will check all documents (license, medical, passport, or anything else you wish)
• If given a cabin seat, a boarding pass is the only document given by a gate agent. Due to cockpit time constraints, "jumpseaters" given boarding passes are not required to stop for Captain's approval/verification of documents, as there may at times be many on one flight.
• On international flights, OAL pilots/dispatchers still use "domestic procedures". (i.e. they are not able to list with CAL reservations system, so they just show up at the gate, as theu do for domestic flights. There is no 60-minute rule for them, as they WILL NOT be using the cockpit.)
• Passport is MANDATORY verification for CASS approval for flight deck (CO flights)

Sounds like maybe whoever wrote that didn't understand what the concept of the CASS system was all about.

 

[SIR MILO]

You know the thing that is a bummer about that policy with Continental is that there computer system running CASS doesn't even work correctly. Just last week I tried to jumpseat only to be totally denied any seat at all after 50 minutes and 5 ticket agents 1 supervisor trying to get the darn thing to work. Would come up with my name and everything but would say that Horizon Air did not have a reciprical jumpseat agreement, finally called a friend and got a coex buddy pass, but almost got stuck.
Avoid Continental and remember they don't have a reciprical agreement when they show up, there CASS knows better then yours....

 

[ackattacker]

This clears up the question.

Here is the CO Jumpseat policy info from CALALPA for NOV;

I think this is a problem of wording only... what the jumpseat bulletin is trying to say is that all jumpseaters will be processed through the /JUMP system in the computer. This is the CASS system. The computer makes the decision whether or not to assign cabin only or cockpit... and only CASS airlines (or Continental Connection) will get the cockpit...

Nowhere does it say that jumpseaters from non-CASS airlines will be denied. It simply says that CASS will be used to process all jumpseaters.

 

[Palomino]

You know the thing that is a bummer about that policy with Continental is that there computer system running CASS doesn't even work correctly. Just last week I tried to jumpseat only to be totally denied any seat at all after 50 minutes and 5 ticket agents 1 supervisor trying to get the darn thing to work. Would come up with my name and everything but would say that Horizon Air did not have a reciprical jumpseat agreement, finally called a friend and got a coex buddy pass, but almost got stuck.
Avoid Continental and remember they don't have a reciprical agreement when they show up, there CASS knows better then yours....

are you suggesting a jumpseat war? mistakes happen. i'm sorry you had a bad experience, but sometimes things don't go your way. i've been jumpseating for a decade and have had several mishaps. it's a free ride and sometimes it is a messy process. i think you need to cool off before you suggest any retaliation.

i would try to speak with the Captain next time and see if he/she can assist you. usually that helps quite a bit if the Captain is available.

also, contact your jumpseat coordinator and see if they can track down the problem. we don't want to leave any commuters stranded.

 

[jbDC9]

Here's my (CAL pilot) $.02 on the CAL CASS system. It sucks. I'm not sure where the suckiness originates... is it the computer system or the people operating it? Perhaps a bit of both?

My brother is a SkyWest pilot and was denied a CAL jumpseat a coupla months back. Had several agents and supervisors on the case and he was at the gate almost an hour prior to departure, but the result was, "so sorry, you're not on the list, buh bye." An hour later he tried at another gate with different agents and he had a seat in the back, no problems.

Seems pretty lame to me that the agents/computer system are causing such problems.

 

[Palomino]

please report all CAL CASS issues to your jumpseat coordinators

 

[turbinej]

That is what CAL policy says, but technically you do not have to be verified by CASS if sitting in the cabin. The company just has to have a recipocal JS agreement and be approvd to sit in the cabin. I think that might be a misunderstanding.

 

[IAHERJ]

This is embarassing and I didn't know this was happening. I've bitched about DAL and their J/S policy and all the while we've been acting like idiots right here. All I can say is that I'll be looking around the gate before departure for offline pilots and make sure they get on if they are there. Our gate agents need to do a better job of giving a crap about offline jumpseaters.

IAHERJ

 

[Ex737Driver]

That is what CAL policy says, but technically you do not have to be verified by CASS if sitting in the cabin. The company just has to have a recipocal JS agreement and be approvd to sit in the cabin. I think that might be a misunderstanding.

Technical or not, whatever the gate agents do and whatever the company requests is what is SOP. I don't agree with how it's done, I just follow therules. The TSA requests that we use CASS for cabin and cockpit jumpseat, then so be it.

 

[SWA GUY]

please report all CAL CASS issues to your jumpseat coordinators

I've been denied twice on CAL flights due to YOUR CASS system being down, broken, snafued, or whatever. Your gate agents also have no clue of what the problem is, or how to solve it.

The gate agents' response has been the same: "Sorry, you're not CASS approved, next in line!" I can't tell you how mad that makes me.

I have reported it to my jumpseat coordinator...BOTH times! Maybe y'all out to call your jumpseat coordinator and tell them to get the system working and quit pissing off the rest of the pilots in the industry.

BTW, my J/S coordinator did get back to me with why I was denied by CAL's CASS. Apparently the vendor that archives the passport photo, and CAL, forgot to renew the contract to supply the photo to CAL. Way to be on top of things!

 

[SWA GUY]

This is embarassing and I didn't know this was happening. I've bitched about DAL and their J/S policy and all the while we've been acting like idiots right here. All I can say is that I'll be looking around the gate before departure for offline pilots and make sure they get on if they are there. Our gate agents need to do a better job of giving a crap about offline jumpseaters.

IAHERJ

Thanks. By the way you wrote this I can tell you mean it.

H

 

[SIR MILO]

I do wish more captains and f/o's were concerned, on one way the captain did step in and I got on(said sitting in the back no problem). On the way back the captain was right there and aware of what was going on but did not step in, had to scramble for something last minute to get on. Everyone can always have a ride on Horizon anytime, I don't care if your a flight instructor or just soloed.
Was just hoping for a response on the Continental side because those are the folks who can make things change.
The ticket agents truly tried along with the sup, but the purely seemed confused about CASS and what they could do, I think they just need more guidance.
Right now i'm just avoiding CO for traveling unless a last resort because it's truly frustrating, but every airline has there problems.
I thought there was a charge each time CASS was run, isn't this a huge extra cost to CO, also they started running it then asked if we were CASS, so the understanding seems to be you need it to jump on CO.

 

[atpcliff]

Hi!

What if your airline is in CASS, but they don't have a JS agreement w/ Continental?

We are in CASS, and we'll take CO pilots, but I'm almost 100% sure we have no reciprical agreement w/ CO.

cliff
YIP

 

[Palomino]

Hi!

What if your airline is in CASS, but they don't have a JS agreement w/ Continental?

We are in CASS, and we'll take CO pilots, but I'm almost 100% sure we have no reciprical agreement w/ CO.

cliff
YIP

what company do you work for? i'll check the list.

 

[Booker]

i'll [sic] check the list.

Speaking of which, is the reciprocal list to which the CAL agents have access maintained solely on the CASS system now? That's what this discussion seems to indicate. Also, does anyone know if the same is true for XJT? Express's list is still there at GG XJT JUMP, but do agents even look at it if they need to, or is it CASS or nothing these days? Thanks for quenching my curiosity.

 

[JAM-BRO]

"You guys" need to get that changed...last I checked this was a pilot forum, not a gate agent forum or webmaster forum or computer programmer forum. It's being worked, "us guys" don't really have anything to do with it.

TMAC

I think your post was an answer to mine. I take it you are a CAL pilot. I wrote "You guys" because on items such as jumpseating, "Your" pilot union has a lot of influence on the company. The jumpseat allows pilots a better chance to commute to work. The company knows that. I can't speak for CAL but at NWA, a large number of pilots commute(70% for DTW and 40% for MSP). Without the js, there would be a very high number of no-shows. Do you think airlines spend all this money and jump all the TSA hoops out of the kindness of their hearts? Think again. The js gets pilots to work and that's all they care about.

Don't take this the wrong way but your group can make the company expedite the computer screen replacements.

 

[Plug]

I assure you our j/s coord. is well aware of the problem and is working with CAL to remedy it. That being said, we have some selfish pilots here at CAL and you can usually find them on the "Master Scab List". A high pecentage of our pilots commute and will make sure that all j/s riders are accomodated. Without CASS I can certainly understand the frustration but they are working on it.

 

[gooseman13]

Can Colgan (continental connection, but not in CASS) ride cockpit jumpseat on CAL?

 

[b19]

To all those pilots who look out for other JS'ers especially us freight dogs, thank you, and thank you to your parents for raising you right.