uke: but he actually got that one right. Maybe he even "leaked" it on purpose. 
He definately got egg on his face with that email getting out, and OMFG I hate to EVER agree with an airline CEO
Passengers who buy rock bottom dirt cheap tickets are not owed ANYTHING because a flight is a few hours late and they miss a concert that started a couple hours after their scheduled arrival. Those ungreatful point and click panhandler/scammers actually made money out of that deal. With today's razor thin margins they could be loyal customers for years and Spirit wouldn't make a profit off their business. Pilots are in effect paying customer's skyrocketing fuel costs out of their paychecks and now we have to refund their concert tickets out of our paychecks too? Don't think so. Any company that has the money for that kind of nonsense has the money for a rather massive pilot pay raise.
They should have been offered some sort of "cost neutral" compensation, like "so sorry" written on a used napkin. There's a line between good customer service and mortally wounding your business out of sheer stupidity with unsustainable Ponzi scheme customer compensation black holes and complete inability to understand the difference between profit and loss. As always management not only crossed that line, we're the ones funding the madness.
