Bravo SouthWest!!!

[skipper1]

To the crew...you know who you are because you are on cnn.com. Bravo!!!!!!

 

[av8tor4239]

what did they do?

 

[Dooker]

They did something nice and then made sure everybody in the whole freaking universe found out about it.

Sorry, but I'm really getting tired of that schtick.

 

[kwick]

They did something nice and then made sure everybody in the whole freaking universe found out about it.

Sorry, but I'm really getting tired of that schtick.

Screw Southwest!

If you buy another airline, Gary, grow a set of balls and treat them as "You would want to be treated."

 

[say again]

http://www.cnn.com/2011/TRAVEL/01/14/southwest.pilot.holds.flight/index.html?iref=allsearch

 

[chase]

Kudos to the customer service agent and supervisor in LAX who took the call and acted upon it so quickly. Rarely does the pilot know of these type situations in advance; it is the CSAs and Ops agents at the airports that get the ball rolling and are as much the reason for the kind acts to occur as the crewmembers many times.

just my $.02

 

[SKC]

Screw Southwest!

If you buy another airline, Gary, grow a set of balls and treat them as "You would want to be treated."

What airline has SWA purchased that hasn't been treated per the golden rule? You can't be talking about Morris/Muse as Gary wasn't in charge then. You can't be talking about ATA since SWA didn't purchase them. You can't be talking about Frontier as that deal never materialized. You can't be talking about Air Tran as the deal hasn't closed, nor integration even begun, so he hasn't even had the opportunity to need to "grow a set of balls" as nothing has been done to AT.

So, what are you talking about?

 

[SKC]

They did something nice and then made sure everybody in the whole freaking universe found out about it.

Sorry, but I'm really getting tired of that schtick.

Actually, it was a blogger that wrote about it and then the media picked it up. I don't believe the company ever issued any type of press release to make sure the universe found out about it.

 

[Dooker]

Actually, it was a blogger that wrote about it and then the media picked it up. I don't believe the company ever issued any type of press release to make sure the universe found out about it.

Hmm. Makes you wonder how this "blogger" found out about it.

 

[SKC]

Hmm. Makes you wonder how this "blogger" found out about it.

[from elliott.com](the blogger that started the ball rolling)
Before I continue, I should mention a few things: Nancy is a faithful reader of this site, and I agreed to use only her first name because of the brutal nature of the crime and the age of the victim. Second, I’m not an emotional, John Boehner-type, but I can’t read her story without getting a little teary.

Sorry to disappoint, SWA didn't seek out someone to "release" the story.

 

[Dooker]

[from elliott.com](the blogger that started the ball rolling)
Before I continue, I should mention a few things: Nancy is a faithful reader of this site, and I agreed to use only her first name because of the brutal nature of the crime and the age of the victim. Second, I’m not an emotional, John Boehner-type, but I can’t read her story without getting a little teary.

Sorry to disappoint, SWA didn't seek out someone to "release" the story.

Is this the story about the Southwest captain that held the flight so a last-minute passenger could be at his loved one's bedside when they discontinued life support?

I thought that's the one we were talking about. I saw the story on CNN while I was at the airport the other day and it just seemed kind of canned to me.

If there's something else out there that I wasn't aware of, then I apologize for speaking out of turn and acting like a jerk.

 

[SKC]

Is this the story about the Southwest captain that held the flight so a last-minute passenger could be at his loved one's bedside when they discontinued life support?

I thought that's the one we were talking about. I saw the story on CNN while I was at the airport the other day and it just seemed kind of canned to me.

If there's something else out there that I wasn't aware of, then I apologize for speaking out of turn and acting like a jerk.

Yes, same story. Read an internal brief this afternoon that the company wasn't going to even release the Capt's name to avoid additional attention he would receive while the family is still in mourning.

I may be biased, but in my nearly 3 years here I have yet to see the company do something like that to draw attention to themselves. Crazy marketing gimmicks, and silly commercials of course, but never something that would have used a grieving family as the cornerstone of publicity.

 

[ILOVEBEER]

........