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Capt. X

Nose over!!!
Joined
Mar 1, 2005
Posts
115
Pretty funny Gents! Southwest Airlines: Where Anarchy Reigns Supreme

Posted July 9, 2007 | 06:03 PM (EST)
Leslie Goldman





Am I the only one who thinks everything about Southwest Airlines is absolutely ridiculous? I mean, the whole process -- from the kooky khaki shorts worn by the flight attendants to their penchant for stand-up comedy during in-flight safety instructions -- just makes me want yank out my paper barf bag.



I was reminded of this during a recent Fourth of July trip to Florida. Making my way to the terminal and settling in, I read about one page of my book before being interrupted by the booming voice of a Southwest agent who looked not unlike the Bounty paper towel man (but unfortunately stuffed into the aforementioned shorts), cracking jokes with customers. Well, he thought they were jokes. The woman was elderly and in a wheelchair; he was transporting her into the "Preboarding" aisle. Once settled, he looked at her, smiled and said -- loudly -- "OK, now, you don't go anywhere, you hear?"

My jaw literally dropped open as I swung my head around to see if anyone else was equally horrified. Only they were too busy gathering their belongings and preparing to camp out in the "A," "B," and "C" aisles because, as we all know, Southwest has No! Assigned! Seating!

So, with around 90 minutes to spare before the flight even began boarding, businesswomen in skirt suits and dreadlocked teenagers alike were sitting on the frigging ground, lined up in amusement park-like aisles, complete with little yellow flags marking the front. The end result is nothing short of chaotic, encouraging people to push and shove their way to the front to get a coveted window or aisle seat. Then, when the plane arrived, Bounty Man announced, "Hey, what do y'all say we switch it up and have Aisle C go first?!" There was one woman standing in Aisle C and all 150 people in A and B turned to stare death rays at her until someone yelled, "Let us on!" The ultra-laid back attitude of the staff fosters a free-for-all atmosphere and before you know it, it's like some sort of jetbridge Running of the Bulls, with people scurrying here and there, trampling over family members to reach the aircraft. I half-way expected the pilot to be standing at the end, crouched down, hand held out, high-fiving each of us as we charged onto the plane.

So, I get on the plane and see that it is decorated with heart-shaped American flag cut-outs. As in, they are taped to the insides of the aircraft. Perhaps these will be taken down and replaced with Jack-o-Lanterns in October?

Arts and crafts aside, I find a window seat and settle in to nap...but not before I hear the flight attendant explain over the loudspeaker that, "There is no smoking allowed in the lavatories. If you are caught smoking, there is a $1000 fine and, let's face it, if you could afford that, you'd be flying American." She is saying this out loud. Am I being Punked? (Later, in Florida, I compare notes with my brother and learn that he has heard this exact same line on another Southwest flight which makes me wonder, Are they actually taught to say this? And if so...HUH?)

The flying itself was smooth and I fell asleep, waking up an hour later to find a granola bar in my lap. I think this is sweet at first but then I realize this means someone was actually hovering over my crotch and softly placed the oatmeal raisin bar down gently enough so as not to wake me. Ew.

As I pick up my snack, I think back to the few other times I've flown the friendly skies on this airline and remember the time that pillows and blankets were delivered to passengers football-style, thrown overhead while wrapped in plastic.

Then there was the time the pilot randomly, mid-flight, got on his speaker and announced to the cabin not the weather in the city we were approaching or pointing out some natural wonder down below, but simply asked, "So, did you hear the one about the donkey...?" Only he never finished. That was it. Maybe there was a checkers game being played in the cockpit and he got caught up. All we heard was our pilot, the man we were entrusting our lives with, miles up in the air, mindlessly asking us about a donkey and then never even coming up with a punchline.

People say measures like no assigned seating, casual attire and a self-proclaimed "flight crew/clean-up committee" help cut costs, but my ticket was $300 just to go from Midway to Ft. Lauderdale. I shutter to think that any of that money went to improv lessons.
 
Yeah. Had a bit of a similar experience.

"Ladies and gentlemen, please use caution when retrieving carry ons from the overheads as items tend to shift. Shift happens."

Well, I guess it does.

Whatever...
 
That story is a complete lie. According to a bunch of SWA pilots on these boards, passengers actually love the cattle-car boarding and unassigned seats (it was even VERIFIED in a survey done in sunny San Diego!). So, clearly this story is just a pack of lies..........
 
Not really. Dallas paper had a story on SWA a few weeks back, they are looking at doing assigned seating on some routes as a start. I am not a fan of their boarding process. What I wasn't impressed with was when the CAPT came on the P.A. during the rollout while still on the runway in reverse, bragging about the F/O greaser, that was well done the runway at touchdown. (+4000) It is a different operation.
 
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I would like to hear more about the granola bar being ever so gently put near her.... Yeah, now that's what i'm talking about. Seriously though, if she was in the window seat the only person that could have hovered above it would have been the pax next to her.
 
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I must admit I do get a chuckle when we pull up to the gate. I feel like a preacher in front of the congregation saying "all rise." People make the boarding harder than it is. If you are an A or B you get a window or isle. The C group fights for what's left. My question is do people on a real airline never have to sit in a middle seat? And would you rather have a corny joke and an attempt at friendly service or a sky hag in a one piece scoul at you when you ask for the whole can of coke?

Gup
 
The only thing guaranteed is that this reporter will be back on Southwest after paying 15$ less on Delta with a cancelled Mesa connecton in Atlanta, and lost bags when she gets to where she wants to go.......
 
Did it ever occur to you that it was NOT the captain making the PA. I can assure you it was NOT at that point of the flight.
 
All:

To each his/her own....some love the LUV, some ridicule it as a passing fad that has no comparison to the "legacies".....

I cry BS on a lot of this stuff and while the cross banter from pilots on this board is amusing, I love it when people say this or that didn't or never happened.

Trust me when I tell you, after 20 years of this, you are not doing anything original. If it has been thought of it has been done.

A Captain making a PA while thundering down the runway.....not only have I heard of it, I have witnessed it. I have witnessed Captains wearing costumes, pig noses, Santa hats, Halloween garb....you name it.

A350
 
A Captain making a PA while thundering down the runway.....not only have I heard of it, I have witnessed it. I have witnessed Captains wearing costumes, pig noses, Santa hats, Halloween garb....you name it.

A350
Worked the 727 panel for 2 diffrent Captains that would blow a wooden train whistle over the pa and say "all aboard" for every pushback. One of them even wore a denim, blue and white striped, train engineers hat.
 
What kind of man reads "The Huffington Post"?

"but my ticket was $300 just to go from Midway to Ft. Lauderdale.................."

Explains her grasp of reality, glad she won't be back. However, we know she will be. :puke:
 
Passengers assume any male voice without a lisp is a pilot. I can't count how many times I've been complemented on the jokes I've told on the PA, only I don't tell jokes on the PA. As my wife reminds me all the time, I'm not that funny.
 
Yeah. Had a bit of a similar experience.

"Ladies and gentlemen, please use caution when retrieving carry ons from the overheads as items tend to shift. Shift happens."

Well, I guess it does.

Whatever...

After 8 days at flops, and on go home day after an already 12 hr day, I don't want to hear it!
 
Leslie needs a life. SWA does a great job. They learned some of their laid back and efficiency from us. Aircal.
 
Busting SWA's balls about their product is the same as every other thread on this board. If you think it sucks, don't buy a ticket on them. If you think their pilots are unsafe, don't jumpseat on them. If you don't like the operation, don't apply to work for them.

That's the thing about this industry. It's all about balance. For every person that hates the thought of working for (or traveling on) SWA, there is one that feels the same about legacy carriers. It's all about personal preference. It's like the Ford vs. Chevy or American Car vs. Foreign Car debate. There is no accounting for taste.

The ONLY thing about SW that's gotten old for me is the fact that they keep marketing themselves as the underdog. While the legacy carriers patted themselves on their collective backs for the "superior product" they thought American's were willing to pay for, the "poor underdogs" found markets that had the door cracked open and they kicked it in. No matter who you are, you have to respect that kind of business sense. Now SWA is the 800 pound gorilla in the room. They aren't just doing the same thing different, they are fast becoming (or have become) the benchmark from which others are measured. So it's time to play on a level field. "Set LUV free" my a$$.

But hey, that's just my opinion and I might be wrong.
 
Worked the 727 panel for 2 diffrent Captains that would blow a wooden train whistle over the pa and say "all aboard" for every pushback. One of them even wore a denim, blue and white striped, train engineers hat.

Is one a IAH-based CAL pilot? I think, sadly, I may know who you mean. Even worse if it's not the same person. That would mean there are 3 idiots out there.
 
Wasn't it Yogi Berra that said of Southwest Airlines a few years ago, "Nobody flies on Southwest anymore, the flights are too crowded."?
 
I don't work for SWA, maybe one day I will. But I will say one thing or two. As a single father, I know my 2 kids are in good hands with the SWA people when I have to send them unaccompanied on a flight. I don't even trust the carrier I work for with my kids. Our pilots and F/A's are fine but when they get into the terminal it's another story. As far as cost, I missed weddings, funerals and many birthdays as an enlisted Marine and Soldier because I could not afford to fly home. I salute all of you. Keep up the great work.
 
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Passengers assume any male voice without a lisp is a pilot. I can't count how many times I've been complemented on the jokes I've told on the PA, only I don't tell jokes on the PA. As my wife reminds me all the time, I'm not that funny.

Knowing you, I can attest to that... You're not that funny.... :D :P
 
I have never sat in a middle seat on a legacy carrier.

I have never seen a dirty worn out airplane on a legacy carrier.

I always get a nice clean blanket and pillow on legacy carriers.

I never have had to fight a crowd while boarding a legacy carrier.

I always get a meal on a legacy carrier.

I have never dealt with a rude passenger on a legacy carrier.

I also own a bridge in New York I am willing to sell you.
 
The problem lies in the fact that where one guy/girl may be sort of funny alot of the SWA crew feel they need to try to be funny and not all are. Many times it can be uncomfortable and obnoxious for the passengers with the flight attendant flashing them a big sheepish grin as they go through their comedy routine....can be very uncomfortable for some. Oh sure there are always the few passengers who rarely fly that give a chuckle never having seen this comedy act but most of the time based upon my experience the laughs are courtesy laughs with the pax just waiting for the ridiculous banter to end.

http://www.youtube.com/watch?v=9ta9ltJGxjk&mode=related&search=

PS- Not sure the FAA would agree with the "if the flight is too long there are emergency exits" thing, especially considering some of the clientelle on these flights.
 
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I have never sat in a middle seat on a legacy carrier.

I have never seen a dirty worn out airplane on a legacy carrier.

I always get a nice clean blanket and pillow on legacy carriers.

I never have had to fight a crowd while boarding a legacy carrier.

I always get a meal on a legacy carrier.

I have never dealt with a rude passenger on a legacy carrier.

I also own a bridge in New York I am willing to sell you.

Sweet.

If this stupid reporter would open her eyes she would realize things are pretty much the same all over. Dreadlock-sporting teens and people in flip-flops ride on ALL AIRLINES. It's not that SWA is the "Walmart of the sky", it's the fact that Americans in general have adopted and embraced the "Walmart" attitude.
 
Sweet.

If this stupid reporter would open her eyes she would realize things are pretty much the same all over. Dreadlock-sporting teens and people in flip-flops ride on ALL AIRLINES. It's not that SWA is the "Walmart of the sky", it's the fact that Americans in general have adopted and embraced the "Walmart" attitude.

Yeah, I think the column was petty.

It reminds me of the old saying "you can please some of the people all of the time, or you can plase all of the people some of the time, but you can't please all of the people all of the time".

Southwest has built a successful business model and it has worked to the tune of 30+ consecutive years of profitablity. A component of that plan is a casual atmosphere, some jokes, and allowing employees to be themselves while on the job. For every columnist who writes an article, or every passenger who complains, there are thousands of satisfied customers. I don't work for SWA and don't know if I ever will at this point, but I certainly hope the atmosphere they create is one aspect of their business plan they never change.
 
I read this article and tried to look at it from the author's point of view...but she still just came across as petty and whining. I don't know what she was hoping to accomplish with her article. Most of the time when journalists write a scathing editorial, they're backing it with some solid facts about something immoral or unfair, and they're hoping to impact a change.

What this lady wrote about are simply things she doesn't like, which is essentially the personality of SWA. Here's the problem with that: a lot of SWA passengers like the jokes and such. In fact, Colleen has said on more than one occasion that we get many letters from Customers saying, "Your flight attendants don't joke like they used to." And yes, I've heard more than one Customer complain when our flight attendants just gave great service, but no PA jokes.

You can't please everyone. As Herb said, "We are not all things to all people."

This author has clearly flown SWA more than once. And apparently, we've gotten her to her destination safely. And she's not complaining about ontime arrivals. And $300 probably was a fair price when compared to the competition, otherwise she would have been flying the competition. If she doesn't like it, then I'd politely suggest she go to another carrier. In the meantime, writing this petty, whiney editorial is perhaps one of the most unprofessional articles I've ever seen from a journalist - and I would say that if it was written about AA, AirTran, Delta, or any other airline.

The purpose of her article wasn't to impact a change. If it had been, I might have some respect for her input. From the way this reads, she just wanted to b*tch.
 

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