For the phone interview, the best thing to do is just be yourself. Believe me, Craig has heard it all, and if you try to say what he wants to hear or try to hard to impress him you're going to crash and burn. Just be honest and don't sweat it. As for the face to face interview, Craig will have a one on one with you for about an hour and it will mainly be a BS session about where you want your career to go. Then you get an hour long one on one with someone from HR. Then there's a written test which is pretty much cake if you're a commercial pilot that can read. Then there's about an hour long sim ride in a Frasca 142 with no real over the top emergencies thrown at you, just basic IFR procedure stuff. Whole process takes about 5 hours including the lunch break.