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- Joined
- Apr 1, 2002
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aircraft --
Delta Issues 'Clean Day' Defense, Clarification
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"Initiative Is A Positive For Customers And Employees"
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The news of Delta Air Lines' new "Clean Campaign," -- an initiative the airline says "includes increasing the
frequency of aircraft deep cleans and completing its on-going program to refurbish aircraft interiors"... in
part, by using employees who volunteer to donate their time, off-the-clock, to help clean the cabins of Delta
frequency of aircraft deep cleans and completing its on-going program to refurbish aircraft interiors"... in
part, by using employees who volunteer to donate their time, off-the-clock, to help clean the cabins of Delta
aircraft --
[FONT=Verdana,Bold]has received some criticism from pundits and consumers[/FONT].
In response to those criticisms, Delta issued a clarification of the intent behind the policy, which follows below.
The [Clean Campaign] initiative was launched with a kick-off event, "Clean Day," which gave employees and
leaders the opportunity to work together to better the customer experience. It has been mischaracterized and
Delta would like to take the opportunity to correct any inadvertent misreporting and concern this has caused.
Specifically:
leaders the opportunity to work together to better the customer experience. It has been mischaracterized and
Delta would like to take the opportunity to correct any inadvertent misreporting and concern this has caused.
Specifically:
Delta executives, together with Delta employees, kicked off the Clean Campaign initiative
by volunteering to clean Delta aircraft during overnight shifts earlier this week.
Delta is not eliminating its overnight cleaning crews. To the contrary, the company is
increasing the frequency of aircraft deep cleaning procedures.
This is not a cost cutting measure. This is part of an initiative to underscore Delta's commitment to the
fundamentals of customer service and, in fact, the company has committed millions of dollars in additional
resources to support the Clean Campaign going forward.
resources to support the Clean Campaign going forward.
As they frequently do, employees asked Delta what they could do to help improve the customer
experience, and from that inquiry, Clean Day was born.
Dozens of Delta leaders throughout the company, including several executives, also participated in "Clean
Day" activities in New York, Cincinnati, and Salt Lake City.
Delta employees have a strong history of working together and participating in the success of the airline.
Further, below are quotes from employees who participated in the Clean Day events.
"Our airplanes needed our special touch and I was proud to be a part of the Delta team." Vanessa Womble
(LGA)
"I volunteered to do this out of sheer curiosity. I am fairly new to Delta, and wanted to see what it was
like. It sounded fun, and it was! Our customers will notice the difference." Eric Schoenbaum (SLC)
"I had a great time and would definitely do it again!" Sandra Fiallos (LGA)
"This event brought us together." Ion Balan (LGA)
General, Are you helping out or are any of the other pilots?
General, Are you helping out or are any of the other pilots?
