Next is UA and then DELTA......all three in double digits:
http://screen.yahoo.com/airline-worst-tude-220019142.html
even another link:
http://www.gadling.com/2012/12/13/survey-suggests-american-airlines-has-rudest-employees-among-dom/
http://screen.yahoo.com/airline-worst-tude-220019142.html
even another link:
http://www.gadling.com/2012/12/13/survey-suggests-american-airlines-has-rudest-employees-among-dom/