Most Loved Airline in the U.S.

[Traderd]

Felling the Luv... or at least not feeling the hate.

http://www.msn.com/en-us/travel/new...airline-in-the-us/ar-BBk207n?ocid=mailsignout

"According to a March 2015 report from the U.S. Department of Transportation, American flyers really, really like Southwest (or at least, they've got next to nothing to complain about)."

 

[CX880]

Swa has surpassed the legacys in comfort and value. I was on a United flight the other day it was ironic how it felt like a bus ride just like southwest used to be. Then I got on a southwest flight they gave you comfortable seats, unlike the torture devices on united, free tv if you had a tablet, and more than just coke with rude FAs. Plus they have a flight every hour where you want to go and it's not an crj200. That's why they're feeling the LUV!

 

[Jim]

^ Disagree.

I often see cheaper tickets on other airlines and receive far more food/drink options. I also like an assigned seat.

But SWA does far exceed everyone when it comes to things like changing your flight and bag fees.

Value - Each airline has their own strength and weaknesses. Value is on the mind of the beholder based on what is of value to them.

Comfort - I find SWA's new seats very hard. Plus I like extra leg room seats, business class seats and first class seats. None of which are found on SWA (except extra leg room in exit seats).

 

[mayoplane]

I don't know why we are always ranked high but it does make me happy. We have our share of unpleasant workers who hurt the business but the percentage seems a little lower than a company like UA. Also, company policies do help such as no bag fees. One time, I saw a flight that had a significant delay of 3+ hours and they were distributing a $100 flight coupon to every single passenger. I liked that It didn't take a complaint call to give away the $100.

I know a lot of friends who work for Spirit and they will upgrade so much sooner than I will, but it would be very hard to see so many unhappy passengers.

 

[Muskycat]

Felling the Luv... or at least not feeling the hate.

http://www.msn.com/en-us/travel/new...airline-in-the-us/ar-BBk207n?ocid=mailsignout

"According to a March 2015 report from the U.S. Department of Transportation, American flyers really, really like Southwest (or at least, they've got next to nothing to complain about)."

Low expectations = fewer complaints. Not always a good thing.

http://www.latimes.com/business/la-fi-mo-low-cost-airlines-complaints-20140202-story.html

 

[kwick]

You can't even reserve a seat on SW, friends and family members have to
waive at each other as they sit among strangers!

 

[HowardBorden]

Low expectations = fewer complaints. Not always a good thing.

http://www.latimes.com/business/la-fi-mo-low-cost-airlines-complaints-20140202-story.html

Southwest Airlines was at 0.46 per 100,000 enplanements. How do you account for Spirit at 10.27 per 100,000 enplanements and Frontier at 15.84 bringing up the bottom of the list compared to Southwest at the top at 0.46???

We're the expectations at Spirit 22 times lower? We're they 34 times lower at Frontier?

 

[mayoplane]

You can't even reserve a seat on SW, friends and family members have to
waive at each other as they sit among strangers!

I completely understand but even then, our passengers are happier than people who fly in their assigned seats. For whatever reason, it's working and it has been working for a long time.

 

[DUBLINFLYER]

Spirit nickel and dime you all the way to your assigned seat, I have had loots of friends check out Spirit and they all companied about the extra fees for even your hand baggage - what goes around comes around

 

[canyonblue]

You can't even reserve a seat on SW, friends and family members have to
waive at each other as they sit among strangers!

Yeah, you're a fu(king idiot if you think that sitting apart from family members never happens at other airlines. I swear there are some dimwitted people on this board that pretend to be pilots. :nuts:

 

[SpauldingSmails]

IMO, it's the crews and agents that make SWA a worthwhile choice - I've never had a cold reception from any of them.

As for the rest, it's alright, you know what you're getting into - a B737, cattle post boarding, and some the best people watching in the industry. Expectations are well managed, and you're not nickel and dimed to death.

 

[mayoplane]

As for the rest, it's alright, you know what you're getting into - a B737, cattle post boarding, and some the best people watching in the industry. Expectations are well managed, and you're not nickel and dimed to death.

Other airline crew often mention the SWA's 'cattle call/post boarding'. Let me ask you sincerely. Do you think there is a difference between Southwest boarding 'A1 through 30', or a legacy carrier boarding 'boarding group 6'? It's a same number of passengers all walking into the jetbridge.

 

[SpauldingSmails]

Other airline crew often mention the SWA's 'cattle call/post boarding'. Let me ask you sincerely. Do you think there is a difference between Southwest boarding 'A1 through 30', or a legacy carrier boarding 'boarding group 6'? It's a same number of passengers all walking into the jetbridge.

Of course there's a difference. Sure the initial process is basically just as undignified, just sans the aluminum corral. However, when I've booked an exit row window - I'm getting my exit row window regardless of when I roll up to the Bombay rug bazaar at the gate area.

 

[canyonblue]

Of course there's a difference. Sure the initial process is basically just as undignified, just sans the aluminum corral.

There is a BIG difference. I occasionally commute offline and the other airlines boarding process is more like a free for all festival seating at a KISS concert. Now boarding "C" Group, don't get shoved away from the masses trying to get on first.

However, when I've booked an exit row window - I'm getting my exit row window regardless of when I roll up to the Bombay rug bazaar at the gate area

Well, many narrowbodies at every airline only have 2 to 4 exit row window seats. Whats your plan when those are gone on the seat map?

 

[SpauldingSmails]

Well, many narrowbodies at every airline only have 2 to 4 exit row window seats. Whats your plan when those are gone on the seat map?

Pick whatever other seat strikes my fancy - appear at the gate before the flight closes. No biggie.

 

[bluesideup1]

Pick whatever other seat strikes my fancy - appear at the gate before the flight closes. No biggie.

So, exactly like other Southwest customers then?

 

[kwick]

Yeah, you're a fu(king idiot if you think that sitting apart from family members never happens at other airlines. I swear there are some dimwitted people on this board that pretend to be pilots. :nuts:

It's called "Assigned Seating," all the other airlines have it.

If you want to sit together, you just purchase your seats next to
each other.

Since you must only fly on Southwest, I assume your mother or
father works there.

Maybe you can grow up to be a flight attendant too

 

[SpauldingSmails]

So, exactly like other Southwest customers then?

Nope. If I'm making a connection, I already know where I'm sitting even if boarding has already begun.

 

[outerlimits]

It's called "Assigned Seating," all the other airlines have it.

If you want to sit together, you just purchase your seats next to
each other.

Since you must only fly on Southwest, I assume your mother or
father works there.

Maybe you can grow up to be a flight attendant too

SWA has something called business select , or something like that .


You and your family can get on first and sit anywhere you want to .


Also I do not think family's always gets to sit together on other airlines . Only the ones that purchase there ticket early .

Just saying

 

[BEECH-SLAPPED]

I'm not sure if Spirit does this, but at Allegiant, if you don't purchase a seat assignment in advance, the computer will purposely put you and your traveling partner in different ends of the cabin. The thought is that maybe next time they'll buy their seats like the CEO wants them to do.