JonnyKnoxville
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New subsidiary will oversee Delta Connection opsFebruary 10, 2009
Delta has formed a new wholly owned subsidiary - Regional Handling Services - to ensure a higher level of consistency at Delta Connection-staffed airports throughout the U.S. RHS will assume responsibility for all airport ticket counter, gate and baggage handling services in about 100 small- and medium-sized airports, plus hub operations in Cincinnati, Detroit and Minneapolis, currently managed by Delta’s wholly owned subsidiaries Comair and Mesaba.
RHS will work with Delta and the Delta Connection carriers to develop product and performance standards for all elements of the airport experience; streamline handling procedures and training; and establish a consistent station performance management and quality assurance program.
The subsidiary will be comprised of about 4,100 airport customer service employees from Comair, Mesaba and Compass. RHS will be based alongside Delta Connection in Minneapolis. Don Stephens, former Comair v.p. for System Planning and Customer Service, will lead the new organization. RHS also will oversee airport customer service functions for 170 airport locations handled by Delta Connection ground handling partners nationwide.
“As there is minimal overlap of the Comair and Mesaba ground handling networks, we anticipate no involuntary frontline reductions for employees of Comair and Mesaba as a result of the creation of RHS, with any staffing adjustments expected to be managed through attrition and voluntary programs,” said Don Bornhorst, v.p.-Delta Connection, in a memo to employees. “It is important to note that the creation of RHS will not impact the flying operations of Comair, Mesaba or Compass. Each airline will continue to be based at its respective headquarters with a core focus on delivering safe, reliable and on-time flights for Delta customers. Additionally, the creation of this subsidiary will have no impact to Delta or Northwest mainline jobs.”
Delta has formed a new wholly owned subsidiary - Regional Handling Services - to ensure a higher level of consistency at Delta Connection-staffed airports throughout the U.S. RHS will assume responsibility for all airport ticket counter, gate and baggage handling services in about 100 small- and medium-sized airports, plus hub operations in Cincinnati, Detroit and Minneapolis, currently managed by Delta’s wholly owned subsidiaries Comair and Mesaba.
RHS will work with Delta and the Delta Connection carriers to develop product and performance standards for all elements of the airport experience; streamline handling procedures and training; and establish a consistent station performance management and quality assurance program.
The subsidiary will be comprised of about 4,100 airport customer service employees from Comair, Mesaba and Compass. RHS will be based alongside Delta Connection in Minneapolis. Don Stephens, former Comair v.p. for System Planning and Customer Service, will lead the new organization. RHS also will oversee airport customer service functions for 170 airport locations handled by Delta Connection ground handling partners nationwide.
“As there is minimal overlap of the Comair and Mesaba ground handling networks, we anticipate no involuntary frontline reductions for employees of Comair and Mesaba as a result of the creation of RHS, with any staffing adjustments expected to be managed through attrition and voluntary programs,” said Don Bornhorst, v.p.-Delta Connection, in a memo to employees. “It is important to note that the creation of RHS will not impact the flying operations of Comair, Mesaba or Compass. Each airline will continue to be based at its respective headquarters with a core focus on delivering safe, reliable and on-time flights for Delta customers. Additionally, the creation of this subsidiary will have no impact to Delta or Northwest mainline jobs.”