Big Thanks to NWA!

[52560]

I wanted to thank you, Northwest Airlines for the wonderful customer service I received on your flight a few days ago.

When you lost my bag you were courtous enough to give me a coupon where I could save an astounding $25 on my next ticket purchase of $100 or more. That almost will make up for the cab ride I had to take to the local Wal-Mart to buy deodarant and toothpaste.

Oh yea, I almost forgot to mention, the lost luggage lady did apologize. She also told me not to tell anybody that it was Northwest that lost my luggage when I showed up for my meeting the following morning in shorts and a t-shirt (supposed to where a suit).

Good job Northwest!

 

[AlbieF15]

Two kinds of luggage son....carry on and lost. The choice is yours.

 

[HalinTexas]

Carry on the clothes you need. Check your toiletries in a regular sized bag.

Carry-ons weigh about 15-20 lbs. per FAA averages.

Checked bags weigh 25-30 per the FAA.


What does this mean? It screws up airline load planning. Bag-mashers only have to deal with very light bags. It slows boarding, pax have to stow their bags or gate-check them. If they lose your checked bag (toiletries) tell them you had an $800 Armani suit in there and you want it replaced. Take the money and run.

 

[ExAF]

Sorry

I'm sure it was ALPAs fault. Be glad YOU made it. You were lucky you didn't get canceled completely. Carry on, Carry on, Carry on. nuff said.(Sarcasm off)
My apologies from the NWA pilot group.

 

[Kharma Police]

I wanted to thank you, Northwest Airlines for the wonderful customer service I received on your flight a few days ago.

When you lost my bag you were courtous enough to give me a coupon where I could save an astounding $25 on my next ticket purchase of $100 or more. That almost will make up for the cab ride I had to take to the local Wal-Mart to buy deodarant and toothpaste.

Oh yea, I almost forgot to mention, the lost luggage lady did apologize. She also told me not to tell anybody that it was Northwest that lost my luggage when I showed up for my meeting the following morning in shorts and a t-shirt (supposed to where a suit).

Good job Northwest!

Did you try the Mens Warehouse?

 

[whymeworry?]

I wanted to thank you, Northwest Airlines for the wonderful customer service I received on your flight a few days ago.

When you lost my bag you were courtous enough to give me a coupon where I could save an astounding $25 on my next ticket purchase of $100 or more. That almost will make up for the cab ride I had to take to the local Wal-Mart to buy deodarant and toothpaste.

Oh yea, I almost forgot to mention, the lost luggage lady did apologize. She also told me not to tell anybody that it was Northwest that lost my luggage when I showed up for my meeting the following morning in shorts and a t-shirt (supposed to where a suit).

Good job Northwest!

Your the ignorant one who bought a ticket on NW.... we're suppose to sympathsize with you?

I'm sick of the traveling public always complaining every time they fly, yet their FIRST requirement when purchasing a ticket is PRICE! My friend, you get what you pay for in this life, airline travel is no different. NW has been gutted in moral and employee talent. This the result of the past 5 years of industry turmoil.

If you had been paying attention to the NW debacle over the past few years, you might have seen that management "mis-managed" the airline so that THEY could take avantage of the bancruptcy laws that were changed in Sept '05 (NW and DAL filed days before the change that now makes it harder for execs to reward themselves with lavish stock options as a result of CH 11). Their wreckless management of a major US carrier is nothing short of criminal. But the judge approved it all so you can blame the US govt as well.

Consider this, since airline deregulation in 1978, the price of a car has increased 340%, a house 290%, college tuition 645%.... an airline ticket? A mere 45%. Don't shoot the messenger, but compared to other products and services you buy, you're getting a deal.

Sorry to hear about your luggage though. Had mine lost by my airline for the first time in 10 years th other day. The my mother had hers "lost".... took them 3 weeks to find it and get the bags to her, no doubt after she spent HOURS on the phone with the baggage dept.

 

[Rook]

Did you try the Mens Warehouse?

You're gonna like how you look...I guarantee it.

 

[52560]

I'm sure it was ALPAs fault. Be glad YOU made it. You were lucky you didn't get canceled completely. Carry on, Carry on, Carry on. nuff said.(Sarcasm off)
My apologies from the NWA pilot group.

No hard feeling towards the pilot group, or the baggage handlers for that matter. It sucks losing your luggage, but that happens. What really pi$$ed me off was the fact that they gave me a voucher to save $25 next time I fly and thought they were being generous by doing that. The didn't bother giving me a kit with toothbrush, toothpaste, deodarant, etc. Didn't offer to pay for such supplies. Is that the best way to provide customer service? This post was directed to NWA mgmt. and the luggage service lady. Other than poor customer service from the top, everything else was fine.

Mens wharehouse...man, if they were only open at 10:30 at night they would have had a customer. I arrived too late to go there, and my meeting was to early to go and get a new suit. Everybody got a kick out of it though.

And the reason for flying Northwest wasn't financial. They were the only airline that got me where I needed to go at the time I needed to go.

 

[wood pecker]

Have you seen the Brian Reegan comedy bit about lost luggage? "they gave me an essentials kit and I said wow I really overpacked if this is all I needed for my trip".

In the old days I was told people would take their bags to their car then come back and say that their luggage was lost = $ voucher.

 

[Propsync]

I don't get why you're so upset about the voucher, Northwest only messed up once, you messed up twice. If you had taken an earlier flight, I bet that there Men's Warehouse would have been open. Then, as others had posted, you checked your luggage for what seems to have been a quick business trip.

The kicker- your biartching to everyone you know, even though you're the only one to blame.

 

[52560]

I don't get why you're so upset about the voucher, Northwest only messed up once, you messed up twice. If you had taken an earlier flight, I bet that there Men's Warehouse would have been open. Then, as others had posted, you checked your luggage for what seems to have been a quick business trip.

The kicker- your biartching to everyone you know, even though you're the only one to blame.

Are you mgmt. at NWA? You sound like it. It could never be there fault that they treat customers like crap. It is always the pilots and flight attendants...right? I have not had problems with pilots, flight attendants...and not many with gate agents, but the policies are weak on customer service.
I sure hope you don't have this attidude at your job, whether it is NWA or somewhere else. When a company doesn't provide a service that it says it will, it is NOT the customers fault. The customer does not buy a ticket so you can have a job. The customer buys a ticket to get somewhere in a given amount of time. When customers are not treated well, and someone like yourself says it is the customers fault, that shows how unprofessional you and the organization you represent truly are.

I believe it was American that was running advertisements with the slogan "we know why you fly." Maybe you should know why I fly. If I could have taken an earlier flight, it would have been quicker for me to drive. I could have saved a lot of money by driving. I needed to leave after a certain time, and arrive by a certain time, that is why I took a late flight.

I surely hope your attitude towards customer service is not reflective of your company's. There are always a few bad apple's in any organization and it seems you may be one of the few. If your attitude is common of your company's, you will be out of a job shortly because you will not have any customers providing the means for your paycheck.

Where you the luggage services lady? You seem to have a similar attitude.

 

[DrProc]

Good thing the plane didn't crash, then we really would have heard some b!t@hing.

 

[Occam's Razor]

This just in:

The first piece of luggage ever lost in the history of commerical aviation was reported today. [film clip here]

Sources are suggesting employee morale and money-grubbing management, which first appeared only 4-years ago, could be to blame.

"It was terrible!", Mr. 52560 exclaimed. "I gave them my bag and they didn't give it back! I think they don't like me. This is unforgivable!"

Angry consumers from around the globe are calling for a boycott of Northwest Airlines. Announced sponsers include world-famous surgeons, such as this guy.

 

[52560]

Yea, I'd really be upset if they crashed and all they gave me was a $25 voucher. When AA crashed in LIT in 1999, thay tried that. Although they offered more than a $25 voucher, I believe I heard them offeing $1000 to passengers as long as they agreed not to sue. I was flying freight out of the FBO then and we had to run off several lawyers that were trying to set up camp there. They were advising all the passengers not to take the money so they could sue and make a lot more, which they did. So, the moral of the story is, no matter how bad a particular airline screws its passengers, it is the passengers fault for flying the airlines. That sucks for all of our job security. No wonder so many airlines file for bankruptcy.

 

[Propsync]

When a company doesn't provide a service that it says it will, it is NOT the customers fault. The customer does not buy a ticket so you can have a job. The customer buys a ticket to get somewhere in a given amount of time. When customers are not treated well, and someone like yourself says it is the customers fault, that shows how unprofessional you and the organization you represent truly are.

Wrong! You have just as much responsibility as a consumer to know what the hell is going on. I buy things wondering how they will break/fail, not how they will work. Worst case scenario, I guess. That way, as a consumer I can only blame myself if I did not choose that product correctly. I spend, as a result, more time doing research to buy the best product, then to buy crap and then complain that it didn't live up to my expectations.

If a passenger books a flight with a 20 minute connection in ATL on Delta, from a mainline to an RJ, will they make it? Probably not. Will the airline stop you from booking it? Again, probably not. I know ATL is a huge airport, I'd want at least an hour. But I'm not most people. Passengers largely ignore HOW to travel. Is it the airline's fault you booked an unreasonable travel request? At the same time, is it the airline's responsibility to teach the passenger how to travel?

Unfortunately, in your case, there was no way NW could remedy your problem. From a customer service standpoint, there is no way to satisfy you, hence the 'protocol voucher'. Your bag was lost, a service that should have been provided, agreed, but you did not think or care to take the time to think of all the things that COULD go wrong with air travel.

 

[PCL_128]

you will be out of a job shortly because you will not have any customers providing the means for your paycheck.

I call bull$&^%. You'll be back, just like all the others. Whenever you have a choice between two airlines (including NWA), you'll pick NWA if they're the cheaper one. You get what you pay for.

 

[52560]

I call bull$&^%. You'll be back, just like all the others. Whenever you have a choice between two airlines (including NWA), you'll pick NWA if they're the cheaper one. You get what you pay for.

Uhhhh, yea, I am sure I will fly with them again. I didn't say I wouldn't fly NW again. Where did you get that? Besides, NWA is not the cheapest. PCL 128, are you still DTW based? I'm sure you have upgraded to CA by now; if so, congrats!

As for the rest of you bashing me lately, thanks for making the assumption I don't know anything about traveling. I probably have more 121 PIC time than a lot on here have total flight time. I am still a Capain for an airline and run a business on the side. I bought a ticket because I didn't want to risk flying standby or the jumpseat not being available. Come on guys, when you stand behind a computer to beat your chest about it is my fault for buying an airline ticket you need to know who you are talking to.

Oh yea, for the guy talking about it is stupid to have a 20 minute connection in ATL. I couldn't agree more, but NWA does not connect in ATL. My connection was in MEM on Northwest Airlines (sorry to confuse you earlier by using an acronym) and was one and a half hours.

For some of you guys who posted later here...you guys need to understand something. This industry is in sad shape. Pilots are taking concessions, and it is hard to negotiate a decent contract when you have attitudes like this. Some of you feel it is your god-given right to get paid to fly airplanes. Airlines are in business to make money, which they get by selling tickets to passengers. People absolutly hate flying on the airlines today. The only way to put butts in seats today is to sell tickets at a terribly low price, which does not cover there cost. Hince, lose money, cut pilot pay. What if more people enjoyed flying on the airlines? Maybe it would be easier to negotiate better pay rates. Airlines are not in business to make sure pilots get a paycheck. If you make all of the passengers mad, they will not fly with you, especially when there are airlines out there now that do there best to provide good customer service, and a lot of times cost less.

Why is it that the unprofessional, immature pilots always scream the loudest. A few of you remind me of the Late Show with David Letterman when the United Flight Attendant said that passengers where the enemy. They are not the enemy, they put food on my table. It doesn't bother me to treat them with respect. A lot of you younger guys need to understand that!

I heard a saying once, you can't win an argument with someone that doesn't know what they are talking about. I think this is the case here. Just control what you can, and no, it's not the customer's fault when you screw up. Thanks for the good criticism and insults Good night ya'll.

 

[PCL_128]

Uhhhh, yea, I am sure I will fly with them again. I didn't say I wouldn't fly NW again. Where did you get that?

You implied that NWA would lose all of their customers (and the pilots their paychecks) if they treated them as you were treated.

Besides, NWA is not the cheapest. PCL 128, are you still DTW based? I'm sure you have upgraded to CA by now; if so, congrats!

Man, you must not have visited FI in a while! I upgraded about two years ago and have since left the 'nickle.