Bad news for ASA,Comair and Eagle

[se1776]

http://news.yahoo.com/s/ap/20070402/ap_on_bi_ge/airline_quality

Jet Blue, which rated highest on the list for the past three years, was bumped out of the top slot by Hawaiian, which made its debut on the list this year. The top three on the 18-airline list were Hawaiian, JetBlue and Air Tran, while the bottom three were, from best to worst, Atlantic Southeast, American Eagle and COMAIR.

The study found an increase in the number of passengers bumped or denied boarding because of oversold flights — 1.01 denied boardings per 10,000 passengers last year, compared with 0.89 per 10,000 in 2005. JetBlue had the lowest rate of bumped passengers; Atlantic Southeast the highest.

 

[imacdog]

I don't see why it's bad news for the regionals mentioned - the only thing that matters in the regional world is the bottom line.

 

[TEXAN AVIATOR]

Damn, ASA is getting a lot of bad press lately! What a shame, the pilot group over there are a top notch..

 

[EMB170Pilot]

http://news.yahoo.com/s/ap/20070402/ap_on_bi_ge/airline_quality

Jet Blue, which rated highest on the list for the past three years, was bumped out of the top slot by Hawaiian, which made its debut on the list this year. The top three on the 18-airline list were Hawaiian, JetBlue and Air Tran, while the bottom three were, from best to worst, Atlantic Southeast, American Eagle and COMAIR.

The study found an increase in the number of passengers bumped or denied boarding because of oversold flights — 1.01 denied boardings per 10,000 passengers last year, compared with 0.89 per 10,000 in 2005. JetBlue had the lowest rate of bumped passengers; Atlantic Southeast the highest.

too late! already posted nah nah nah nah nah

http://forums.flightinfo.com/showthread.php?t=96331

 

[DX Rick]

Airplanes are still full, so I don't think management really cares where they're ranked in some Yahoo news report.

 

[G2T]

too late! already posted nah nah nah nah nah

http://forums.flightinfo.com/showthread.php?t=96331

Nothing but class

 

[Casper]

Were does PCL rank ?

 

[General Lee]

Comair will be sold after we exit BK, and maybe they will become a Mesa feeder.


Bye Bye--General Lee

 

[~~~^~~~]

Nice General. Comair was (and might be) the best run regional airline in the business. Getting bumped due to oversold flights is hardly the responsibility of an airline that you eagerly remind us does not sell its own tickets.

ASA has made remarkable improvements since the program shifted to staffing the ramp, with a few extra for contingencies. It is a shame that Delta's announcement came literally within week of ASA's first real progress. Very recently ASA's numbers have been tracking even with DL and better than AirTran.

Of course, the real problem is the very fact that regional airlines DON'T sell tickes and don't control any code anymore. There are no Comair, or ASA, passengers. We just chase the goals Delta sets for us and if passenger service happens, it is because a good person independently decides to do a good job. We are not part of the team, a fact which you remind us of any time we decide to show some pride in the Delta band.

I don't think the "kick them while they're down" mentality is real smart when 85% of our passengers fly us to get on your jet. You should encourage those who feed you. Either that or negotiate back the 49% of your flying you sold to prop up pay rates on the equipment you now fly and do it yourself.

 

[joe_pilot]

Nice General. Comair was (and might be) the best run regional airline in the business. Getting bumped due to oversold flights is hardly the responsibility of an airline that you eagerly remind us does not sell its own tickets.

ASA has made remarkable improvements since the program shifted to staffing the ramp, with a few extra for contingencies. It is a shame that Delta's announcement came literally within week of ASA's first real progress. Very recently ASA's numbers have been tracking even with DL and better than AirTran.

Of course, the real problem is the very fact that regional airlines DON'T sell tickes and don't control any code anymore. There are no Comair, or ASA, passengers. We just chase the goals Delta sets for us and if passenger service happens, it is because a good person independently decides to do a good job. We are not part of the team, a fact which you remind us of any time we decide to show some pride in the Delta band.

I don't think the "kick them while they're down" mentality is real smart when 85% of our passengers fly us to get on your jet. You should encourage those who feed you. Either that or negotiate back the 49% of your flying you sold to prop up pay rates on the equipment you now fly and do it yourself.

Oh no you Di-Uhn't!!

 

[DX Rick]

The American based airlines have not been in the Top 10 ranking for how long? Do you see thier customer service or product changing for the better?
No.

Do you really think the regional airlines care what kind of product they're producing if they're still filling the seats?
As long as they can fly from JFK to LAS for $90, customers will fill the seats.

This type of customer service would not be around if ticket prices were back where they used to be, $300-$400 being the cheapest ticket you could get.

Watching our gate agents at JFK, it's a wonder passengers return, the way they yell and degrade passengers.
I was standing inline to list for a flight home. I was listening to a CSR tell a mis connect passenger she cannot list him because the flight leaves in 30 minutes, when the sign at the gate says "All Flights are closed 6 minutes prior to departure.
The stink of the whole thing, is that flight ended up leaving 40 minutes late and that man and his family should have made that flight.

 

[JetPilot_Mike]

http://news.yahoo.com/s/ap/20070402/ap_on_bi_ge/airline_quality
from best to worst, Atlantic Southeast, American Eagle and COMAIR.

Hey, you switched the words best and worst. Comair was the best of the worst, ASA was the worst of the worst.

Nice try.

 

[wmuflyguy]

Comair will be sold after we exit BK, and maybe they will become a Mesa feeder.


Bye Bye--General Lee

Delta is responsible for the quality issues. Delta runs the ramp and gate in JFK for DCI. Our boarding today took an hour and ten minutes. We (comair) were ready on-time, Delta however was not ready and caused us to be late.

 

[DX Rick]

Delta is responsible for the quality issues. Delta runs the ramp and gate in JFK for DCI. Our boarding today took an hour and ten minutes. We (comair) were ready on-time, Delta however was not ready and caused us to be late.

We have some prime meat up there. I was non reving home the other night and watched the gate agents insult the passengers.

We were all boarded up, :45 minutes late. Operations calls us "why is your door open?"
"we're waiting on the paper work I have been calling for the last 90 minutes"
15 minutes later, we got the release.

 

[737 Pylt]

I don't think the "kick them while they're down" mentality is real smart when 85% of our passengers fly us to get on your jet. You should encourage those who feed you. Either that or negotiate back the 49% of your flying you sold to prop up pay rates on the equipment you now fly and do it yourself.

I find it comical that you wrote the above paragraph!
Of course its even more comical how you've changed your tone since applying to Delta!
Good luck!

737

 

[wms]

Hey, you switched the words best and worst. Comair was the best of the worst, ASA was the worst of the worst.

Nice try.

We're best at being worst, or first at being last. Hopefully, at the least, SKYW will finally realize some subsantial changes need to be made at the GO. The culture starts at the top and moves down.

 

[HoserASA]

Delta is responsible for the quality issues. Delta runs the ramp and gate in JFK for DCI. Our boarding today took an hour and ten minutes. We (comair) were ready on-time, Delta however was not ready and caused us to be late.

Delta also runs ASA. BL, CT, GG, AD, and others are all Delta employees, or ex-Delta employees/managers. Delta didn't do a whole lot for/with ASA when they owned us either except give SB a nice retirement package, along with leo and the others.

Hoser