Wake up Jeff!

[list2002]

The article is one thing, the comments below are another. Most deal with Continental and decline. Sometimes simple is good. Sometimes too many options make customers feel they are missing out, or being nickle and dimed, or further complicates an already stressful experience. I hope this "volume rules the market" theory pans out. I hear very often, first hand, once loyal Continental customers forgoing free flights and years of status building to get as far away from the the resulting United as they can.

http://travelkit.msnbc.msn.com/_new...virgin-america-get-top-customer-service-marks

 

[densoo]

". . . no offense but you can keep UAL. They are the worst company for customer service in any field, any service, any category.....ever. I used to be a 1K flyer for years with them, but I would rather eat a dog's butt than fly United ever again. The complaints are too many to list. And if you did a little research, you would realize this isn't just my opinion as they continually rank as worst CS in the travel industry."

 

[humveedriver]

JD Power and Associates? I wouldn't get too wrapped up about those rankings. They are essentially a pay us for a decent rating sticker to add to your airplane outfit. VA and JetBlue do offer a very nice product. But they don't offer global reach or as much access to smaller cities like te legacies do. Frequent flyers want reliability and their baggage to arrive on time ( and high mileage rewards) more than they want a brightly colored leather seat with a TV in the back of it.

 

[shon7]

Good time for competitors to offer a miles matching/buyout program or something to attract the frequent flier. Would have to be innovative but I'm sure it can be done

if you want decent customer service - fly Southwest domestically. Fly Emirates, Singapore or Etihad internationally.

 

[jonjuan]

Good time for competitors to offer a miles matching/buyout program or something to attract the frequent flier. Would have to be innovative but I'm sure it can be done

if you want decent customer service - fly Southwest domestically. Fly Emirates, Singapore or Etihad internationally.

And the board braniac has spoken....

 

[shon7]

And the board braniac has spoken....

what happened moron. unable to comprehend? or are you another one of those uneducated scabs who paid for his job.

 

[Axel]

Wooo! That went downhill in a hurry.