UNITEDs super-cool voice-activated non-rev hotline

[relief tube]

anyone else agree that the person who was in charge of it should be shot, numerous times?

I've been on the phone with that wench for the last 30 minutes still trying to tell her who the heck I work for.

 

[propsarebest]

It friggin sucks. If there is any kinda background sound, I can't get it to work. I say SKYWEST and is says "did u say CHQ?"



It is a pain in the arse

 

[viper548]

Here's a typical call to list
UAL list: Say departure city
ME: Sacramento
UAL list: I'm sorry, did you say Saginaw, Michigan?
ME: NO
UAL list: Please say your departure city
ME: Sacramento
UAL list: I couldn't understand you. Did you say Saginaw, Michigan?
ME: F**K I hate this thing
UAL list: Did you say Fort Wayne, Indiana?

 

[smellthejeta]

Oh, the memories... That thing knows of cities that I didn't know existed, let alone that United flies to! One tip: You can actually say the airport identifier (but not in phonentic alphabet) and it seemed to work better for me. Numerics (like flight numbers) can be entered on the key pad.

I once had a GA list me for a mainline flight, and she screwed up the reservation. The mainline GA wouldn't relist me (sorry sir, gotta call) so I stood right next to her and yelled at automated voice as load as I could just to piss the agent off.

The other fun thing to do is stand behind other non-revvers and say "I'm sorry did, you say Texarkana Arkansas?" or your made up city du jour

 

[CASHMAN797]

CAL's pass line is just as bad. You can't even use it in the airport because the background noise confuses the system. As soon as one of those overhead announcements starts, she says "I'm sorry, I do not understand". You have to cover the mic on your phone when an overhead announcement begins so she doesn't get confused.

 

[CRJ puppy]

I just used to give up and go where ever she wanted to send me. I saw some interesting places...Nigeria was quite nice!

 

[V1cut]

i dont miss that at all. I used to curse at it just to make my self feel better. I think it will eventually transfer over to a person if you tell it to eeF-off enough
there were some other tricks to skip stuff and get the info you really wanted/needed, but i cant remember...
... the dream is over

good luck and have fun in the friendly skies

 

[FlyBarneyJets]

I've been using that thing for a number of years now and I've figured out a couple of things that make it work better.

1) Use it only in a dead-quiet hotel room
2) Speak as clearly as possible. Diction is the key
3) Use the number keys as much as you can (i.e. for your file number, flight number, number of travelers, phone number, etc)
4) When it asks you the name of the traveler, "employee" works better than your name (of course, that assumes that you're the employee)
5) Above all, try not to laugh too loudly when you say "SkyWest" and it says "I think you said Western Pacific."

 

[328dude]

US Airways has the same thing, except you punch the airport codes in for the cities. Now they have set it up so we can check flights and list online from your home computer. Much better than the 800 number.

 

[MYFpilot]

...Economy, more than 25 seats over sold
...First class, more than 25 seats over sold

...Status good, Premium status very good


Gotta love it!!

UAL please for the love of god step into the 90's and put non-rev listing online!!!!!

 

[nofreelunch]

328dude-

Where do you go on-line to check loads and list on USAir? The hub, USAirways.com? It gets kinda old having to call the non-rev line for everything.

Thanks in advance.

 

[skeezer]

Yeah, for US Air you need to have access to the hub to check loads online. They just set it up a couple days ago.Skeezer

 

[CRJ Driver]

...Economy, more than 25 seats over sold
...First class, more than 25 seats over sold

...Status good, Premium status very good


Gotta love it!!

UAL please for the love of god step into the 90's and put non-rev listing online!!!!!

They do have a on-line system, it's called skynet, but only for UA employes. They dont want to share there toys. And some managers at UAX get access to it.

 

[crashpad]

Am I the only one here that keeps pushing '0' until I get a warm fuzzy voice to list me?

 

[dash8driver]

Am I the only one here that keeps pushing '0' until I get a warm fuzzy voice to list me?

i do that with all VRS systems..

i hate it when its for a company that you're calling as a customer, and you have to fight that thing just to give them your money.

 

[Night_Flight]

You mean we aren't talking to a real person?

I always figured that all ladies tell me "Sorry, I do not understand what you are saying".

J/K

-Night_Flight-

 

[Night_Flight]

Sorry, I posted twice and don't know how to get rid of this second one...

-Night_Flight-

 

[J32driver]

Another tip. Give it all your info at once. "Kuala Lampur to Timbuktoo, tomorrow, 4:30 am". Just like any good girl... she'll take it all!

 

[buckdanny]

The other day I said "P-h-u-k-e-t" as in the Asian airline. The response I got was "did you mean United Airlines?"


Seriously, the way I get around it I start talking giberish and the computer can't understand, after 3 attemps it transfers you to a live person. Much faster to list this way.


Buck