United Breaks Guitars

[UALjan15]

Two sides to every story, the truth is always somewhere in between.

The most important "truth" being exposed here is that United (and probably all the other legacies) have fostered a customer service culture designed to frustrate the customer and get them to give up their claim before reaching satisfaction. When push comes to shove, they consistently seem ready to lose the customer forever rather than settle the claim. They probably have some well-dressed bean counters telling them that this is the smart business move. But, if you take a long look at the decline of United, spend some time looking at untied.com, and look at how easily new entrants have taken business from them, the rational person would come to a different conclusion.

 

[MD11Drvr]

They are going to get more coverage on this than any music they put out.

Canadian Cowboys, eh?

One of the largest Rodeo's and week long parties is the Calgary Stampede. Its an annual event and I only caught the first 2 days last year and I would love to go catch the whole party one year. And Yes Lots of Canadian Cowboys and not the one that just knows where to shop but actual working cowboys. Well worth it if you ever are up that way....

 

[flyboyzii]

1.5 million hits and climbing. Take THAT United. He also did an interview of Fox news.

 

[Andy Neill]

One of the largest Rodeo's and week long parties is the Calgary Stampede. Its an annual event and I only caught the first 2 days last year and I would love to go catch the whole party one year. And Yes Lots of Canadian Cowboys and not the one that just knows where to shop but actual working cowboys. Well worth it if you ever are up that way....

Granted.....in Alberta.....but in Nova Scotia? I mean there are a lot of working US cowboys in the west too.....but in Maine?

 

[B52GUNNER]

I know. Ive actually been to the Calgary Stampede. Just making fun of Canadians.
Nice whiskey & Maple Syrup. Rush too. Bob & Doug McKenzie. Shania Twain. Ok thats about it. lol!

Good day eh?

 

[MD11Drvr]

Gunner You've probably got me there about them being from Nova Scotia. Call me ignorant about the culture of the Calgary area as I had no idea until I was up there on a trip. Being from the southern east coast as a kid I had no idea there were Canadian Cowboys. I figgered you were funnnin us and just poking at the Canadians LOL. Ya'll Take care out there.....

 

[johnsonrod]

United customer service blows. But then again, most legacy airlines have terrible service too...

 

[CaptJax]

Canadian's Song About UA A Hit

Canadian's song about United Airlines a hit
AP ONLINE
Posted: 2009-07-09 18:29:00

HALIFAX, Nova Scotia (AP) — A Canadian musician has become an Internet sensation after posting a song on YouTube about United Airlines breaking his guitar.

Dave Carroll's video for the song "United Breaks Guitars" was posted on site earlier this week and has received more than 600,000 hits by Thursday evening.

"I was thinking I'd definitely get some action on (YouTube) because the song has been resonating so well with audiences as I've been performing it, but I didn't know it would take off like this," Carroll said.

Carroll, a guitarist for the pop-rock group Sons of Maxwell, has since been fielding calls for appearances around the world, including a call from the Oprah Winfrey show Thursday.

The song recounts Carroll's yearlong struggle to get compensation for what he calls "a vicious act of malice" at O'Hare International Airport in Chicago last year.

Carroll was flying between Halifax and Nebraska when he switched planes in Chicago. The passenger next to him noticed baggage handlers tossing guitar cases outside the plane.

Carroll's Taylor guitar required 1,400 Canadian dollars (US$1,200) in repairs. He said it still doesn't play the way it used to but he keeps it for sentimentalreasons.

The 41-year-old songwriter spent the past year trying to get compensation from United Airlines. When the airline refused to take responsibility, the songwriter made the humorous music video and posted it online.

Taylor Guitars in California has said they'd be happy to see if they could repair the damaged guitar. They also promised a big discount on his next purchase.

United also called to say it wants to discuss the situation. Carroll said officials for the airline said they liked the video and want to use it as a textbook case on how to handle customer complaints in the future.

The video shows friends dressing up as flight attendants and musicians. Volunteer firefighters played the baggage handlers who are shown playing catch with the guitar case and tossing it like a hammer throw.

Carroll initially told United he would write three songs about his broken guitar. He plans to debut the second song soon but hasn't written the third one yet.

 

[skypine69]

United sucks! (possible worse than Mesa....if it were not for United I doubt Mesa would exsist)

 

[10nCLR]

It should've been one of those acoustic Gibsons handcrafted in Bozeman, MT, probably would of held up better.
Those crafters in Bozeman rock!