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A friend of mine interviewed last week. Southwest just called our chief pilot about him. Does it mean he is gonna be hired or is it just something they do with every interviewee?
Everyone goes to the board. Everyone has references called in some form or another. The interviewee may not be aware of people being called on his/her behalf but that does not mean that they aren't being called.
The board talks a lot about some, a little about others, and almost not at all about the rest. Trying to figure out a routine here is futile. Unless you are able to gather data on every applicant that interviews you will be unable to correctly determine the process' ticks. Every applicant's process is different and very much the same. The protocol is the same but the people are different, u n d e r s t a n d? Too many factors in play to be precise in the guessing business.
Simply put: The interviewers have to like you and your interview performance, the LOI team has to give you the nod, your name is at every pilot base when you are scheduled for the interview (so people here shouldn't have reason to seek your name for comment about previous transgressions), online referrals matter, and then the decision board compiles a stack of data on each applicant and then render a decision.
Not as rare as one might think. I had all my refs called and was still given the snail mail go to hail. As someone said above don't try to figure it out. It is what it is and that's all that it is.