Cappy
Well-known member
- Joined
- Dec 18, 2001
- Posts
- 144
From the company website FYI:
THE PUBLIC RESPONDS
Passengers Show Support for Yesterday’s Announcement
Almost as soon as the announcement was made yesterday, airline passengers began emailing ACA management with their comments of support, encouragement, and yes – concern. The overwhelming majority of these comments were positive, though some, including a small amount of negative feedback, came from passengers in markets that won’t be served by ACA’s new low-fare carrier.
Here are just a few of the emails we’ve received…
“Congrats on your decision to go independent. I am a supportive customer having flown on ACA for more than 4 years first on the IAD/SWF route to NY and now on the IAD/BNA route to Nashville. I love the ACA service and will support your move towards independence with my weekly commuting. While I will miss the United Mileage Plus benefits, I am sure you will offer as good a Frequent Flyers program as any United ever had. Best wishes as you take this next important step. Don't skip a beat. You CAN do it!!!!” – Bob K.
“I read your article in the Washington Post this morning. As an owner of a small internet travel agency, I applaud your willingness to go independent and keep fares low. I will do what I can to support your effort. Thanks for keeping the small business people in mind.” – Warren F.
I just read an article about Atlantic Coast Airlines becoming a low cost carrier based out Dulles. I currently drive 50 miles to BWI to fly Southwest to Albany, NY when I live 1 mile from Regan National and 25 miles from Dulles because prices are not competitive. I hope that your prices will be competitive with Southwest and if so, I will be flying your airline. I also know of a lot of people that have to pay ridiculous amounts of money to fly to Syracuse, NY, so I hope that will be one of your low cost destinations. Thank you for thinking of the consumer!” - Stacey P.
“The city of Mobile, AL desperately needs a low-fare carrier. Fares in nearby Pensacola, FL and Gulfport, MS are generally $100-150 lower than fares here in Mobile, AL.” - Jeffrey P.
“If ACA uses the current jet aircraft fleet (CRJ) to creat a "Southwest-like" low fare airline....I promise to buy tickets! Good luck.” - Stuart A.
“You people are on the right track. I'm tired of going to BWI for reasonable flights to places like Raleigh, NC. Raleigh will be a big draw, many large corporate ties in the Dulles area to the Raleigh area.” - Unsigned
“I support your strategy of separating from United. I look forward to flying with you in a low cost format from Dulles. Please keep me informed of when you will be offering service. I am especially interested in flights to Charleston, SC, a location that is currently without low-cost service.” – Von F.
“I was extremely disappointed to learn of you decision to terminate your relationship with United. This relationship with United has been a key to my ability to have seemless <sic> travel on the east coast. Its now apparent that you are ditching your long term customers in favor of a hair brained scheme that will fail. I am extremely disappointed as I assume your shareholders and employees are. I have sent a similar email to United.” – Bill B.
“My issue with the current situation is that it appears to the consumer, who has not been at the negotiating table between your company and United, that you have basically said we are not willing to share in your struggle. United's partnership with your company allowed ACA to grow into one of the largest regional carriers with a modern fleet of regional jets. To a loyal United customer your brash move to halt negotiations for a new contract in favor of moving out on your own appears almost a betrayal of the entity that allowed you to become what you are today. As I said this is how it appears for my view as a customer and because I am unaware of the behind the scenes negotiating it may not be the actual case. I wish the best of luck to your employees during this difficult time for the entire airline industry. Though I disagree with the recent moves of your company I hope for the sake of your hard-working employees that you have a successful future. – William C.
”Good luck and congrats on your plans to make Atlantic Coast Airlines a true east coast airline, instead of a "feeder" We hope to see you offer nonstop service IAD-MLB in the near future. If so, we will buy 4 tix per month ( 2r/t -2pax). We know this will not support your airline alone, however, there are hundreds of pax just like us, wanting non-=stop low cost service to smaller airports up and down the East coast. Good Luck!” – Tony W.
“GOOD FOR YOU! It's about time that the "major regional" carriers like ACA begin to recognize the opportunity that exist for them in the evolving air transport system once they divest themselves from the legacy (which they will soon be...) carriers. Good luck. You will be successful in your new strategy!” – Ralph B.
THE PUBLIC RESPONDS
Passengers Show Support for Yesterday’s Announcement
Almost as soon as the announcement was made yesterday, airline passengers began emailing ACA management with their comments of support, encouragement, and yes – concern. The overwhelming majority of these comments were positive, though some, including a small amount of negative feedback, came from passengers in markets that won’t be served by ACA’s new low-fare carrier.
Here are just a few of the emails we’ve received…
“Congrats on your decision to go independent. I am a supportive customer having flown on ACA for more than 4 years first on the IAD/SWF route to NY and now on the IAD/BNA route to Nashville. I love the ACA service and will support your move towards independence with my weekly commuting. While I will miss the United Mileage Plus benefits, I am sure you will offer as good a Frequent Flyers program as any United ever had. Best wishes as you take this next important step. Don't skip a beat. You CAN do it!!!!” – Bob K.
“I read your article in the Washington Post this morning. As an owner of a small internet travel agency, I applaud your willingness to go independent and keep fares low. I will do what I can to support your effort. Thanks for keeping the small business people in mind.” – Warren F.
I just read an article about Atlantic Coast Airlines becoming a low cost carrier based out Dulles. I currently drive 50 miles to BWI to fly Southwest to Albany, NY when I live 1 mile from Regan National and 25 miles from Dulles because prices are not competitive. I hope that your prices will be competitive with Southwest and if so, I will be flying your airline. I also know of a lot of people that have to pay ridiculous amounts of money to fly to Syracuse, NY, so I hope that will be one of your low cost destinations. Thank you for thinking of the consumer!” - Stacey P.
“The city of Mobile, AL desperately needs a low-fare carrier. Fares in nearby Pensacola, FL and Gulfport, MS are generally $100-150 lower than fares here in Mobile, AL.” - Jeffrey P.
“If ACA uses the current jet aircraft fleet (CRJ) to creat a "Southwest-like" low fare airline....I promise to buy tickets! Good luck.” - Stuart A.
“You people are on the right track. I'm tired of going to BWI for reasonable flights to places like Raleigh, NC. Raleigh will be a big draw, many large corporate ties in the Dulles area to the Raleigh area.” - Unsigned
“I support your strategy of separating from United. I look forward to flying with you in a low cost format from Dulles. Please keep me informed of when you will be offering service. I am especially interested in flights to Charleston, SC, a location that is currently without low-cost service.” – Von F.
“I was extremely disappointed to learn of you decision to terminate your relationship with United. This relationship with United has been a key to my ability to have seemless <sic> travel on the east coast. Its now apparent that you are ditching your long term customers in favor of a hair brained scheme that will fail. I am extremely disappointed as I assume your shareholders and employees are. I have sent a similar email to United.” – Bill B.
“My issue with the current situation is that it appears to the consumer, who has not been at the negotiating table between your company and United, that you have basically said we are not willing to share in your struggle. United's partnership with your company allowed ACA to grow into one of the largest regional carriers with a modern fleet of regional jets. To a loyal United customer your brash move to halt negotiations for a new contract in favor of moving out on your own appears almost a betrayal of the entity that allowed you to become what you are today. As I said this is how it appears for my view as a customer and because I am unaware of the behind the scenes negotiating it may not be the actual case. I wish the best of luck to your employees during this difficult time for the entire airline industry. Though I disagree with the recent moves of your company I hope for the sake of your hard-working employees that you have a successful future. – William C.
”Good luck and congrats on your plans to make Atlantic Coast Airlines a true east coast airline, instead of a "feeder" We hope to see you offer nonstop service IAD-MLB in the near future. If so, we will buy 4 tix per month ( 2r/t -2pax). We know this will not support your airline alone, however, there are hundreds of pax just like us, wanting non-=stop low cost service to smaller airports up and down the East coast. Good Luck!” – Tony W.
“GOOD FOR YOU! It's about time that the "major regional" carriers like ACA begin to recognize the opportunity that exist for them in the evolving air transport system once they divest themselves from the legacy (which they will soon be...) carriers. Good luck. You will be successful in your new strategy!” – Ralph B.