NetJets Phone Interview

[starcheckdriver]

I just got an e-mail from NetJets Pilot Recruitment to schedule for a phone interview. I thought they did away with is?! My buddy got the in-person interview call a few weeks ago. I don't think he had to do a phone interview.

Has anyone else been asked for an NJA phone interview recently? If so, what's the gouge?!

 

[CFIIer]

Do you have an interview date set already?
I've got an interview with NJ coming up and I haven't heard anything from them regarding a phone interview.

The info below came off of another forum...

1. Name as many one word adjectives you can think of that encompass what a NetJets pilot should be.


2. What makes you different/a better candidate than others for the job?


3. (trick question?) You have a flight that ends at 10 p.m. and another one that begins the next morning at 8 a.m. (yeah 10 hours rest) and while cleaning the airplane you notice the linens are soiled. What are you going to do?

I wasn't sure if they wanted you to come at this from a safety standpoint because of the 10 hours rest and the 135 rule that says it isn't rest if you are engaged in any activity for the employer or if they wanted to see that you would at least figure out a way to get the linens cleaned/replaced without interfering with rest. I said I would tip the line guy to clean them, take them to the hotel and have them washed, have owner services find a way to get them to us, or if I had to take them to the laundromat myself. Not sure if that last one was ok or not though.

4. (trick question) You are on a flight and someone vomits and the owners want you to come back and take care of it. What do you do?

I said chances are if people are vomiting you may be in bad weather/turbulence and that it wouldn't be a good idea to get out of your seat. I said that I would give them the option to land at the nearest suitable airport/FBO and clean the aircraft and give the sick person some time to settle their stomach.

5. What was the most stressful day you've ever had at work ?

6. What did you do on that day to handle the situation?

7. Have you ever been in an uncomfortable situation at work where you had to report a coworker for wrongdoing to your superiors? Why and how did you handle it?

8. What would you improve about your character? What are you doing to achieve these improvements?

9. Why do you want to work for Netjets?

10. In your own words, what is the role of a NetJets pilot?

Remember, they want to know that you are going to be a very professional and safe pilot first. This is followed very closely by being a customer service oriented individual. I saw one guys answer to a question about customer service, he said "I'm not above throwing bags". That just won't cut it anymore with HR.

11. What would you expect as an owner?

12. Give me an example of a time you received excellent customer service?

13. Other than what you put on your application what other customer service roles or jobs have you been involved in?

I told her I put everywhere I had worked on the application, so that the question didn't really apply. I did go on though and to say that since I'm at my 3rd 135 passenger operation I am very comfortable with customer service and cited some examples where I had to "go the extra mile" and/or "think outside the box" in the past.

14. Have you ever been in a confrontational situation with an owner (passenger) in the past and how did you handle it/how was it resolved?

At the end I asked her if this was a new process and asked if I could take a guess as to why. I was right. I said that I figured they were doing this now to keep from spending 2k on travel and lodging for 10-12 interviewees at a time and only finding 3-6 per class that fit the mold. People, it is the HR interview that matters the most. Don't get me wrong, you will have to know your stuff and perform in the Sim, that's a given, but this is no 121 airline and they are raising the bar on what they are looking for from a customer service standpoint! From now on you won't get an interview at all if they don't like your answers on this phone interview, it saves them time and money.

That was pretty much it, i'm sure I'm forgetting some. I would appreciate some input on 1, 3, and 4. Especially 3 and 4 from current NJA pilots.

 

[learflyer]

Another one was...."how can you adapt to a new environment?" Give me an example?

I said "i've been in pbi and teb in the same day in the winter time and have never caught the flu." No wonder I wasn't hired.

 

[blzr]

I just got an e-mail from NetJets Pilot Recruitment to schedule for a phone interview. I thought they did away with is?! My buddy got the in-person interview call a few weeks ago. I don't think he had to do a phone interview.

Has anyone else been asked for an NJA phone interview recently? If so, what's the gouge?!

How long ago did you apply?

 

[starcheckdriver]

I applied 8 days ago.

 

[LowlyPropCapt]

I applied 8 days ago.

Please tell me you aren't serious. A lot of folks like myself who have been waiting for months just suddenly felt like killing ourselves!

Seriously, good luck!

 

[NoJoy]

Has anyone with turbo-prop time been called at all? From all of the gauge I have read, it seems like NJ wants jet time.

 

[f-dawg]

I applied 8 days ago.

AAAAAUUUUUGGGGGGGGGGGGGGGHHHHHHHH!!!!

 

[OCP]

I applied 8 days ago.

Wow... That is very inconsistant with what everyone else has been getting. Very odd if you only applied 8 days ago, and are now getting a phone interview e-mail. Did you get the App accepted e-mail?

 

[blzr]

I applied 8 days ago.

I bet one of your buddies is playing a joke on you, or you are sleeping with someone important in CMH.

 

[starcheckdriver]

I actually did apply 8 days ago. A friend of mine physically walked my application into the Recruiting Office in Columbus. I also had a couple of internal rec. letters from cuurent NJA employees.

No, I never received an app. accepted or received e-mail. The first e-mail I received was to setup the phone interview.

 

[pilot22]

I actually did apply 8 days ago. A friend of mine physically walked my application into the Recruiting Office in Columbus. I also had a couple of internal rec. letters from cuurent NJA employees.

No, I never received an app. accepted or received e-mail. The first e-mail I received was to setup the phone interview.

Ok Good for you! Maybe your friend can give you the gouge and the two internal recs can all give us beggers a phone interview time. Where's the gun?
Seems it is going to who you know. I heard it was getting selective and I guess this is the "selective" part.

 

[LandRoverNut]

I thought everything in life was who you know?
Always be nice to that FO sitting next to you, especially as the regionals start parking airplanes in the years to come.

 

[reepicheep]

Well, if it's reached the point where supply far outweighs demand then how else are they going to sift through thousands of qualified apps? Alaska and UPS have been doing it for years. 99% of corporate jobs are filled because of "who you know." I said before that those of us without an internal LOR are going to be waiting a year or more for an interview call - if we get one at all.

 

[osy007]

Sweet jesus...8 days...

I wish I could leave but my dumb ass company made me sign a 1 year training agreement after 7 years of service.

 

[lookin4better]

Well, if it's reached the point where supply far outweighs demand then how else are they going to sift through thousands of qualified apps? Alaska and UPS have been doing it for years. 99% of corporate jobs are filled because of "who you know." I said before that those of us without an internal LOR are going to be waiting a year or more for an interview call - if we get one at all.

couldnt agree more....life isnt fair....if you dont know somone or are not a good networker...its probably not going to happen....I know it sounds unfair but it is what it is.

 

[Coool Hand Luke]

Has anyone with turbo-prop time been called at all? From all of the gauge I have read, it seems like NJ wants jet time.

Not true.

 

[Coool Hand Luke]

I actually did apply 8 days ago. A friend of mine physically walked my application into the Recruiting Office in Columbus. I also had a couple of internal rec. letters from cuurent NJA employees.

No, I never received an app. accepted or received e-mail. The first e-mail I received was to setup the phone interview.[/quote]


I wonder why you have to do a phone interview? Seems that some are invited to Ohio without having any phone interview.

 

[lookin4better]

I know of at least 3 that were invited last month without a phone interview.

Here is my guess: For people whos background may SEEM to lack in customer service training / experience, they are going to test it out over the phone before the invite ( before they spend money to call them in ) Safety is #1 at Netjets but customer service is VERY important and they want people who can accomplish that ....i know my spelling is horrible....however that is my theory on the phone interview.

 

[starcheckdriver]

I know of at least 3 that were invited last month without a phone interview.

Here is my guess: For people whos background may SEEM to lack in customer service training / experience, they are going to test it out over the phone before the invite ( before they spend money to call them in ) Safety is #1 at Netjets but customer service is VERY important and they want people who can accomplish that ....i know my spelling is horrible....however that is my theory on the phone interview.

Good theory, however, I have been flying charter for 3 years. Beyond that, I had a few years of customer service work that was not aviation related. What is even more weird is that I live in Columbus so they wouldn't have to spend any money to get me there and lodge me there.

Who knows what they are doing? It makes me nervous though because there has been little to no gouge on the phone stuff.