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LUV Apologizes To Pax Over Cleavage Remark

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CaptJax

Well-known member
Joined
Mar 3, 2006
Posts
310
Southwest Airlines apologizes to passenger over cleavage remark

By Scott Gordon, NBCDFW.com

Southwest Airlines has apologized to a passenger who claims an airline employee told her she couldn't fly unless she covered up her cleavage.

"We reached out to apologize and offered a refund as a gesture of goodwill," the airline said in a statement. "Regarding our policies, each situation is very different."

The woman -- identified only by her first name Avital -- told Jezebel.com that she was on a flight from Las Vegas to New York on June 5 when the incident happened.

An airline employee at a ticket kiosk told her she'd have to cover up her cleavage or she would not be allowed on the flight, Avital said. She proceeded to the gate without covering up and nobody said anything further.
A photo of the woman obtained by Jezebel.com showed her dressed in a low-cut dress, a flannel shirt and a scarf.

Most passengers at Dallas Love Field said they had no problem with how the woman in the picture was dressed.

"I think she looks great," one woman said. "I mean, nothing's popping out."
In its statement, Dallas-based Southwest Airlines said each case is treated differently.

"Our employees are responsible for the safety and comfort of everyone on board the flight," the airline said. "We do our best to promote a family-centric environment, and we count on our customers to use good judgment and exercise discretion while traveling."
 
Southwest better clean up their act. There seems to be a lot of bad PR coming from this airline. Losses, messed up computer, insulting passengers. Air Tran integration problems. I'm starting to believe this airline's days are numbered.
 
That is about a STUPID remark, SWA days are numbered. SWA carries more passengers than any other domestic carries. The pilots are the best paid in the industry, even the ramp, provo, and ops agents as well as the customer service agents are the highest paid in the industry. They have always made a profit. Exposure is there and there are going to be some bumps. SWA has not lost or killed any dogs. I still say Moron is spelled with a CAPITOL M. Trust me GK is a good bean counter he knows what he is doing, don't be surprised with the dust settles with the FL deal he will be out buying someone else. If you can elminate a competitor you moving in the right direction. FL was selling tickets cheaper than SWA and with SWA pulling the purse strings it is a different ball park. FL still a seperate airline and collecting BAG FEES.
 
That is about a STUPID remark, SWA days are numbered. SWA carries more passengers than any other domestic carries. The pilots are the best paid in the industry, even the ramp, provo, and ops agents as well as the customer service agents are the highest paid in the industry. They have always made a profit. Exposure is there and there are going to be some bumps. SWA has not lost or killed any dogs. I still say Moron is spelled with a CAPITOL M. Trust me GK is a good bean counter he knows what he is doing, don't be surprised with the dust settles with the FL deal he will be out buying someone else. If you can elminate a competitor you moving in the right direction. FL was selling tickets cheaper than SWA and with SWA pulling the purse strings it is a different ball park. FL still a seperate airline and collecting BAG FEES.

Oh lord, here we go......
 
That is about a STUPID remark, SWA days are numbered. SWA carries more passengers than any other domestic carries. The pilots are the best paid in the industry, even the ramp, provo, and ops agents as well as the customer service agents are the highest paid in the industry. They have always made a profit. Exposure is there and there are going to be some bumps. SWA has not lost or killed any dogs. I still say Moron is spelled with a CAPITOL M. Trust me GK is a good bean counter he knows what he is doing, don't be surprised with the dust settles with the FL deal he will be out buying someone else. If you can elminate a competitor you moving in the right direction. FL was selling tickets cheaper than SWA and with SWA pulling the purse strings it is a different ball park. FL still a seperate airline and collecting BAG FEES.

You just described USAir/Piedmont in 1989.

You may not fall from grace but it can happen and probably will.

Good luck
 

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