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Inside Delta's Low-Fare Strategy

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FDJ2

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S&P RATINGS NEWS
By Philip Baggaley

Inside Delta's Low-Fare Strategy
S&P Ratings Services takes an in-depth look at what the ailing airline is doing, why, and the possible impact on it and on the industry

[font=arial,helvetica,univers]Delta Air Lines (DAL ; S&P credit rating, CC; CreditWatch Positive) announced a restructuring of ticket fares across its route system on Jan. 5, 2005, lowering many unrestricted fares often used by business and capping ticket prices at $499 one-way ($599 in first class).

Standard & Poor's Ratings Services believes this is an important move -- and is likely to trigger pricing changes by Delta's competitors. Ultimately for Delta, the risks of adopting a simpler, lower-fare structure have decreased, while the risks of not taking action have increased. S&P Ratings attempts to answer some key questions arising from Delta's fare cuts:

Q: How significant is Delta's change in fare structure?
A: The change, labeled "SimpliFares," simplifies Delta's ticket pricing, removes some restrictions (e.g., Saturday-night stays) and reduces some fares, but it doesn't move all the way to the pricing structure used by Southwest Airlines (LUV ; A; CreditWatch Stable) and some other low-cost carriers.

Also, most of Delta's passengers already fly on fares aimed at the leisure market or low fares offered in response to those of competitors, and these fares will be much less affected. Because of limits on the number of seats sold in each fare class and various other restrictions, the full extent of the change cannot be estimated yet.

Q: Does this move have implications for the ratings or outlook on Delta?
A: Ratings on Delta are currently on CreditWatch with positive implications, due to changes achieved in November, 2004 (a new pilot contract, some limited debt refinancing, and new secured borrowings to bolster cash). The fare action will be analyzed along with other factors that could affect Delta's credit quality, but an upgrade of the corporate credit rating from the current very low level remains quite likely.

Q: Why is Delta making this fare initiative?
A: Traditional hub-and-spoke airlines like Delta (the so-called legacy carriers) face a difficult choice in their revenue planning. If they change to a simpler fare structure and lower business fares, they'll lose some revenue in the short term (as the lower pricing more than offsets some stimulation of traffic).

On the other hand, if they retain their current fare structure, they'll gradually lose more and more customers to low-cost competitors. Low-fare airlines have caused domestic fares to drop and diverted a sufficient number of passengers so that the short-term revenue loss, while material, is much less than it would have been during the late 1990s.

Also, the long-term risk of keeping the current fare structure has increased over time, because low-fare carriers represent a more plausible alternative for business travelers than previously, and because of their greater market share, improved service offering (in some cases), and corporations' more stringent and effective travel cost-control policies. Accordingly, the legacy carriers now stand to lose more by keeping the old fare structure.

Q: Why is Delta launching SimpliFares now?
A: It has been experimenting with this fare structure at its Cincinnati hub since August, 2004, and now has sufficient data (and evidently, good-enough results) to introduce it throughout its system. In addition, Delta significantly increased its dangerously limited cash reserves by borrowing about $1 billion under new secured credit facilities arranged by General Electric Capital (GE ) and American Express Travel Related Services (AXP ). That gives Delta greater capacity to withstand the near-term revenue hit of launching this change now. Delta may have other motives it hasn't disclosed, as well.

Q: Is this move likely to increase or decrease Delta's revenues?
A: In the near term, it's likely to hurt revenue, as the company acknowledges. In the long term, Delta believes that SimpliFares will generate more revenues than the carrier otherwise would (which doesn't necessarily mean more revenues in absolute terms than now). Whether that's true will depend in large part on how its competitors react.

In 1992, American Airlines (B-/CreditWatch Stable), a unit of AMR Corp. (AMR ), launched a somewhat similar, though more sweeping, fare reduction and simplification called "Value Fares." That triggered an industrywide fare war and heavy losses, and the change was eventually abandoned.

Standard & Poor's changed its ratings on all U.S. airlines to CreditWatch with negative implications immediately following the announcement and eventually downgraded most of the airlines. Such a scenario is less likely today, because legacy carriers' revenues have already been reduced by low-fare competition, and the airlines rely much less on high business fares.

Q: Which competitors are most likely to be hurt by Delta's SimpliFares?
A: AirTran Airways, a unit of AirTran Holdings (AAI ; B-; CreditWatch Stable) has the highest overlap with Delta, with both airlines operating their largest hubs at Atlanta. However, AirTran, a low-cost carrier, already offers lower and simpler fares, and Delta has largely matched them on competing routes. Still, Delta could recapture some of those lost business travelers.

Among the legacy carriers, Continental Airlines (CAL ; B; CreditWatch Negative), US Airways (rated D), and American Airlines have the greatest overlap with Delta. Each of these still has markets where they charge relatively high fares (though these are dwindling), and they'll have to match Delta's price cuts. US Airways, already struggling in bankruptcy, is at greatest risk, having already had to introduce similar changes at its Philadelphia hub in response to Southwest Airlines entering that market (see BW Online, 1/6/05, "The Ups and Downs at US Airways").

United Air Lines (rated D) and Northwest Airlines (NWAC ; B CreditWatch Negative) have much less overlap with Delta, but they could be affected if other legacy carriers match Delta, causing the changes to ripple throughout the domestic market.

Q: What are the key risks in Delta's plan?
A: Competitors could respond by undercutting the new fares, setting off a downward spiral in prices. Alternatively, they could match Delta and introduce other changes that hurt Delta (e.g., offering more frequent-flyer miles or dropping some fare restrictions that Delta is keeping). If fuel prices spike back up or a terrorist attack hurts travel while Delta is still going through the near-term period of revenue loss from the fare change, then its financial condition could deteriorate dangerously. So, the final impact may not be known for a while. [/font]
 
Cue G. Lee and his minions lecturing us all on what a huge success Song has been because the planes are full.
 
So I pay $499 instead of $1200 if I'm a walk-up in a suit? And the fare is still relatively outrageous, just not quite as outrageous as before? Well, it's an improvement but I'd like to see the price gap between business and leisure fares close even more.
 
Birdstrike said:
So I pay $499 instead of $1200 if I'm a walk-up in a suit? And the fare is still relatively outrageous, just not quite as outrageous as before? Well, it's an improvement but I'd like to see the price gap between business and leisure fares close even more.

Uh, sorry, but $499 for ANY walk-up ticket is very reasonable, not the least bit outrageous. That price actually comes closer to covering what it cost the airline to transport your tail. I'll agree with you on the second point, the spread on leisure fares to business fares does need to decrease. Throw out the $39 dollar Greyhound specials. Make things market-specific, but make an average spread for a coach fare 150-600 dollars or so, instead of 39-1900 for a given market.

You'd be surprised how many business people actually understand that 5-600 dollars for a last-minute, walk-up transcon ticket is reasonable (especially vice 1200 or so); the same travelers also are smart enough to know that 79 dollars coast-to-coast is unsustainable. Make the cheapest fare relatively affordable, but make it ACTUALLY COVER THE COSTS of providing the product. Say 100-200 dollars (one way) depending on the market, service offered etc. If that means that Ma-and-Pa with the plastic trash bag luggage can't afford to fly without the 39 dollar special, tough.
 
Pimpin' said:
Cue G. Lee and his minions lecturing us all on what a huge success Song has been because the planes are full.

You're hilarious. Thanks for your insightful contribution.
 
rajflyboy said:
Song didn't work out.

I'm just wondering what you based this conclusion on. Is your conclusion based on Grinstein only increasing Song by 50% in 2005 after his strategic review was completed?
 
aewanabe said:
$499 for ANY walk-up ticket is very reasonable, not the least bit outrageous.
Outrageous is the wrong term. But if Joe Wallstreet can hop an LCC tonight from BWI to LAX for $299 instead of $499, saving 40%, then we've closed the gap a bunch but still need to do better, don't we?
 
Song

You can't be a southwest wannabe with the cost structure of Delta and think your gonna make it. Its crazy.
 
Birdstrike said:
Outrageous is the wrong term. But if Joe Wallstreet can hop an LCC tonight from BWI to LAX for $299 instead of $499, saving 40%, then we've closed the gap a bunch but still need to do better, don't we?



The problem is, at 299 there may not be a last minute seat to buy. You will always pay a premium for last minute seats, otherwise you will loose the option to decide last minute you need to fly.
 
rajflyboy said:
Song

You can't be a southwest wannabe with the cost structure of Delta and think your gonna make it. Its crazy.

Do you know what Song's cost structure is?
 
rajflyboy said:
Song

You can't be a southwest wannabe with the cost structure of Delta and think your gonna make it. Its crazy.

Had a Delta pilot tell me recently that Song really stands for........

Southwest
Only
Not as
Good
 
I've sat next to Joe Wallstreet many times and they've all flown a LCC...once. They don't like the product and the way they're treated, and as long as their company let's them fly a major they will, which is increasingly more and more. In fact, they're amazed already at the low fares of the majors compared to before.

Closing the gap between the business traveler and the occasional traveler is the key. Before the economy crashed, the business traveler was 15% of the volume and 75% of the revenue for DAL. DAL needs to bring the business traveler back, willing to pay a premium, but at a bargain compared to the old days. And the occasional traveler needs to pay a fair price for what they get.

The airlines were a bubble that was bound to burst in every respect; corporate excesses, fares and salaries, etc. Hopefully everything will get real again. Real service for real fares and real salaries for those in the industry.
 
This is a classic line:
Delta believes that SimpliFares will generate more revenues than the carrier otherwise would (which doesn't necessarily mean more revenues in absolute terms than now)
 
Canyonblue,


I had a Southwest pilot tell me "Southwest works us like dogs." Who cares? Song has a better product hands down---IFE, better seats with plenty of room, and the stews are just as fun as those Southwest stews.


rajflyboy,

Who said Song was a "Southwest wannabe?" I think we created Song to comepte with Jetblue and its IFE. Do Song and Southwest compete on any routes? Maybe LAS to MCO or TPA, but that is it, and ours are red-eyes. You need to think about what you say before you type it.


Pimpin,

Man alive, you sound like one of those "experts". Do you really know anything about Song? I doubt it. Before bashing it, maybe you should try it. Try a jumpseat sometime, if there is a seat open in the back......



Bye Bye--General Lee
 
Song

I was riding one of those stupid shuttles at LAX from terminal to terminal....me and like 8 Delta FAs. They were lauging about Song. One of them said to the others "you know what Song stands for......Same 'Ol Nasty Girls." All the ladies hooted and I about pissed myself. However, it also made me note two things:

1) I wish the Delta hags I flew with all the time would seem like they were having as much fun doing their jobs, serving their pax as they were chucking it up between flights on that shuttle, and

2) Didn't seem to me like very good business to be ragging like that with a customer sitting right there.

Having said that (and so that the General won't verbally execute me) I still like flying Delta more than most of the others (except jetBlue).
 
1-tacan-rule,


I won't verbally execute you. Many of our mainline stews are afraid of Song. They really don't know what is going on over there. They never fly on Song, and hope they won't have to move over there. When I hear them complain about it, I usually ask them what they know about it. Usually NOTHING. They Song "talent" are usually a lot younger and more fun, since they have special interviews before going over there. A lot of mainline stews don't pass the interview. One mainline stew I talked to told me about a flight she had on Song as a passenger, and it was BEFORE they added the IFE. I told her a lot had changed since then and that passengers love it. They do----I hear about it as they get off my aircraft. Try it if you have the opportunity, it is better than Jetblue according to many written articles. And, no blue pottato chips.


Bye Bye---General Lee
 
1-tacan-rule said:
I was riding one of those stupid shuttles at LAX from terminal to terminal....me and like 8 Delta FAs. They were lauging about Song. One of them said to the others "you know what Song stands for......Same 'Ol Nasty Girls." All the ladies hooted and I about pissed myself. However, it also made me note two things:

1) I wish the Delta hags I flew with all the time would seem like they were having as much fun doing their jobs, serving their pax as they were chucking it up between flights on that shuttle, and

2) Didn't seem to me like very good business to be ragging like that with a customer sitting right there.

Having said that (and so that the General won't verbally execute me) I still like flying Delta more than most of the others (except jetBlue).

I have flown Song several times as a pax and the flight attendants were always younger and more attentive than the old bags at Delta mainline.
 

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