Delta sued by Frequent Flyer

[redflyer65]

http://www.cnn.com/2011/09/16/trave...rthwest/index.html?eref=igoogledmn_topstories

Interesting customer service.

 

[labbats]

Maybe I'm becoming impartial in my old age, but I can see both sides to this story.

 

[asayankee]

I bet this guy bitches just for the sake of bitching... in his mind he thinks "What's the worst that happens? They say no???"

If he gets some miles or compensation out of it great, if not oh well. I'm sure he abused the heck out of it.

 

[zonejumper]

I bet this guy bitches just for the sake of bitching... in his mind he thinks "What's the worst that happens? They say no???"

If he gets some miles or compensation out of it great, if not oh well. I'm sure he abused the heck out of it.

EXACTLY! He learned that complaining would get him more miles and other compensation and became a monster. The airlines are partly at fault as well, for making these pax think they're you-know-what doesn't stink. In turn they are usually very demanding and difficult to deal with both on the ground and in the air.

 

[On Your Six]

http://www.cnn.com/2011/09/16/trave...rthwest/index.html?eref=igoogledmn_topstories

Interesting customer service.

Ask the director Kevin Smith about SWA service. The question I would ask him personally would be "why did YOU fly on Southwest?". I'm sure he asked himself that question plenty of times since.


Godspeed!


OYS

 

[Fubijaakr]

EXACTLY! He learned that complaining would get him more miles and other compensation and became a monster. The airlines are partly at fault as well, for making these pax think they're you-know-what doesn't stink. In turn they are usually very demanding and difficult to deal with both on the ground and in the air.

As usual, you've hit the nail on the head, ZJ. The more the airlines pander to people like this the more problems we have.

God, I wish I'd have gone to that UPS interview.

 

[CA1900]

Ginsberg's lawyers countered that the rabbi and his wife had been averaging about 75 flights on Northwest each year, and that Ginsberg estimated that only about 10% of the trips had resulted in a call to Northwest's customer care.

10%?? And he doesn't see himself as a frequent complainer? Wow.

 

[Varmint]

I booked a confirmed seat on DL last year to go on a cruise and paid roughly $300 for a RT ticket from ATL-MIA. Unfortunately, I couldn't make it so I called Delta (a month in advance) to cancel the reservation and get a credit (not expecting to get a refund at all). I was in IAH recently and wanted to use the credit for a one way from IAH -ATL so I called DL res to inquire. They told me after all the "fees", I would have a credit of $50 out of my initial $300 to use towards a ticket. Total BS....Skyway robbery.

 

[Slug]

That is one seriously flying rabbi. Pay must be good.....maybe I'll look into that as a second career.

SWA is the worst at pandering to the complainers; pisses me off how we kowtow to the squeaky wheel.

Slug

 

[seefive]

I booked a confirmed seat on DL last year to go on a cruise and paid roughly $300 for a RT ticket from ATL-MIA. Unfortunately, I couldn't make it so I called Delta (a month in advance) to cancel the reservation and get a credit (not expecting to get a refund at all). I was in IAH recently and wanted to use the credit for a one way from IAH -ATL so I called DL res to inquire. They told me after all the "fees", I would have a credit of $50 out of my initial $300 to use towards a ticket. Total BS....Skyway robbery.

Maybe you need to understand the rules that apply when you book your flight.

 

[Slug]

Maybe you need to understand the rules that apply when you book your flight.

What rule? The one that says you spend $300 with us and you get to use $50 of it?

 

[BILL LUMBERG]

http://www.cnn.com/2011/09/16/trave...rthwest/index.html?eref=igoogledmn_topstories

Interesting customer service.

\


At least our roofs stay on but ......HEY! no BAG Fees with the Leather jacket professionals.

Who needs rules when you employ the feds who made them......

 

[On Your Six]

\


At least our roofs stay on but ......HEY! no BAG Fees with the Leather jacket professionals.

Who needs rules when you employ the feds who made them......

Funny stuff!


Godspeed!


OYS

 

[redflyer65]

At least they are trying...


http://news.travel.aol.com/2011/02/03/delta-sends-customer-service-reps-to-charm-school/

"Delta had the highest rate of customer complaints filed with the Department of Transportation during the first three quarters of last year"


Charm School, now that's Funny Stuff OYS. I luv it!


Godspeed, idiot

RF

 

[Varmint]

\


At least our roofs stay on but ......HEY! no BAG Fees with the Leather jacket professionals.

Who needs rules when you employ the feds who made them......

Pot....meet kettle....DA.

At least my bags get there and its for free.....win win. Not like when you pay and they don't get there.

MD-88 Florida...Engine rotor blades come apart killing a few pax....but who needs good engine mx when you have the double breasted sky gods spooling them up, right?

Who needs rules when you control the whole ATL FSDO...same old same old everywhere.

 

[On Your Six]

Pot....meet kettle....DA.

At least my bags get there and its for free.....win win. Not like when you pay and they don't get there.

MD-88 Florida...Engine rotor blades come apart killing a few pax....but who needs good engine mx when you have the double breasted sky gods spooling them up, right?

Who needs rules when you control the whole ATL FSDO...same old same old everywhere.

I suggest you stop playing this game, because you will lose. Your group and their 40kt taxis are famous for being yahoos.


Godspeed!


OYS

 

[Sacha]

I suggest you stop playing this game, because you will lose. Your group and their 40kt taxis are famous for being yahoos.


Godspeed!


OYS

No. I suggest you stop playing this game because you will lose. I happen to have accident/incident/FAA maintenance violation summaries for the last 30 years. Would you like me to post both SWA and Delta and compare? Nope. Didn't think so. Your group actually became the focus of an FAA human factors study in the 80's because of multiple accidents and incidents. So STFU Yahoo.

 

[BILL LUMBERG]

Pot....meet kettle....DA.

At least my bags get there and its for free.....win win. Not like when you pay and they don't get there.

MD-88 Florida...Engine rotor blades come apart killing a few pax....but who needs good engine mx when you have the double breasted sky gods spooling them up, right?

Who needs rules when you control the whole ATL FSDO...same old same old everywhere.

Look it up...


Delta has killed less peeps than SWA in the last 10 years......

OUCH.....Too Soon?

 

[On Your Six]

No. I suggest you stop playing this game because you will lose. I happen to have accident/incident/FAA maintenance violation summaries for the last 30 years. Would you like me to post both SWA and Delta and compare? Nope. Didn't think so. Your group actually became the focus of an FAA human factors study in the 80's because of multiple accidents and incidents. So STFU Yahoo.

Didn't you crash both the DC6 AND the Connie at Eastern? Maybe you crashed one into the other? What a cluster F you are. Did you pull up to the Chevron in BUR? Sure you did.


Godspeed!


OYS

 

[Varmint]

Look it up...


Delta has killed less peeps than SWA in the last 10 years......

OUCH.....Too Soon?

Keep pulling arbitrary time frames out of your six. Your airline will have its run of bad luck....again....just like every airline does (having you there makes it more likely)....you just chose to keep bringing it up and using it as a ribbing point yet you can't accept the facts when they are thrown back at you. DA