Look, It is horrible to make a good six figures and only work 10 days a month, but I am sure DAL is better General (ok, we do not get leftover ice cream from the Business Class Pax so I will give you that).
So, my latest DAL customer service expirements. Coming back from a nice weekend in NYC out of JFK, the usual 30 minute delay, due to the almost three hour block time they list for the flight we land in ATL 30 minutes early. Wait, no gates available at 2230 at night, a thirty minute sit on the ramp waiting for a gate. Seriously, does DAL have a communication system, did they know we were coming to ATL? I saw plenty of empty gates available. Then when we finally get to baggage claim and another 30 plus minutes to get the bags. Hey General, maybe you should help out and throw some bags?
Recent trip to ASE for a long weekend of skiing, ok it was a SkyWest aircraft, but it did say DAL on the tail and the tickets were around $2000 each for Business Class on a CRJ 700 (the food was actually better than DAL food). So they miss the approach into ASE. Instead of taking us to Eagle or Grand Junction where we would have a 2 hour drive to ASE they take us to DEN. We had to rent an SUV to drive ourselves to ASE because it didn't look like the DAL short bus was ever going to arrive. Seven hours to make a three hour drive due to weather and we finally get to ASE. Then your plane could not get in to ASE to take us home, do a $500 limo ride to Grand Junction, a CRJ to SLC, then arriving back in ATL at 2300 that night. And of course we waited 30 minutes for the bags.
General, not sure why you get so high and mighty, your service is crap, you treat Gold and Diamond Medialion pax like crap. Some day the chicken will come home to roost.
Enjoy your ice cream. Going to London next week, I will make every effort to spit in the ice cream, hope you are on that flight....