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Interesting, as I have had the same problem twice. First time they fixed it at no charge, second time I did.Fat Tire Rider said:I used the headsetinc product on my DC's, the noise cancelling works great. However, there are a couple of disadvantages. I have had to have to power cord replaced 3x in 2 years due to it shorting out. The last one failed after only 6 months, they charged $50 to fix it. Also the battery box is rather large.