Have you called 1800wxbrief and spoken to an fss specialist in the last 5 years???
You're on hold for over an hour...You end up with lost flight plans...someone unfamiliar with your local area (one guy didn't know what state Bangor was in)...the list is endless....lockmart has been doing a sh!t job...
Don't know who you are calling or talking to but I have had zero issues in terms of wait time, lost flight plans, or other issues with Lockheed and use them fairly recently in several different parts of the US.