clickclickboom
Well-known member
- Joined
- Nov 7, 2005
- Posts
- 1,081
while I totally agree that Blue has the best product out there...it has nothing to do with the product as much as their leadership. In this Wal-Mart society having a top notch product doesn't matter. It is not the hamburger that sells but the hamburger salesman that provides the system. Anyone and everyone can make a better burger than McDonalds...but yet look at them. Gene Simmons said it best...it is not about the Hoover Vacumn Cleaner but about the vacumn cleaner salesman. If Jet Blue's top management isn't careful, Jetblue can fail reguardless of how good their product is. If we are talking about product, then how did SWA become as successful as they have been?
I agreee with your above post.. Maybe instead of product we should discuss " culture " Fostering Culture is what SWA does best. Everything else like direct tv, xm radio, unlimited snacks, headsets, wakeup hot towel service, inflight internet etc etc are all little pieces of the puzzle.
The best experiment in product vs culture vs service will be skybus. Lets sit back and see what happens..