Alaska ranks last in on-time performance for year
Summer operational problems pushed annual numbers down
February 6, 2006
The U.S. Department of Transportation (DOT)’s “Air Travel Consumer Report” ranks Alaska Airlines last among 19 U.S. airlines for on-time performance for 2005, with 69.7 percent of flights arriving within fifteen minutes of their scheduled time. That compares to an average of 77.4 percent of flights on-time for all airlines.
That performance is a drop from where Alaska ranked a year ago: 14th place with 76.5 percent of flights on-time for the year.
It’s also not surprising given the airline’s poor operational performance during the summer months and the struggle since then to regain the performance the airline has been known for in the past, said Glenn Johnson, senior vice president, customer service, airports.
“We’ve been through a rough patch this past year. We have not always delivered the consistent, quality experience that we’d like, for customers and employees,” he said.
Nevertheless, Johnson said the numbers have improved since July and all the elements are in place to continue to gain ground.
The airline’s performance for December ranks Alaska 16th among 20 U.S. airlines for on-time arrivals, with 67.3 percent of flights arriving close to their scheduled time. While Frontier Airlines was included in the monthly tally, it was not ranked by the DOT until mid-year, so it is not listed in the annual ranking.
The December number is an improvement from the same month in 2004, when only 63.2 percent of Alaska’s flights were on-time.
Among its 12 major competitors, Alaska ranked 9th in December, below the sixth-place ranking needed for a $50 payout under the Operational Performance Rewards (OPR) program. In 2006, the OPR goals have changed to fluctuate each month based on how the airline has performed historically, and the company will not compare itself with other airlines.
The 20 carriers reporting on-time performance recorded an overall on-time arrival rate of 71 percent in December.
Among the 20 airlines in the December DOT report, Alaska ranked 11th for percent of operations canceled (1.3 percent), 5th for mishandled bags (5.75 reports per 1,000 passengers), and 7th for number of consumer complaints (.36 per 100,000 passengers).
Alaska ranked 16th for number of passengers involuntarily denied boarding (1.58 per 10,000 passengers) for the year.
Seems that we just keep getting better and better.....But wait if we can all get together we can qualify for the "Generous performance compensation" that has been put in place to replace conventional compensation....thats right the OPR which is worth 50 dollars if we can just get to number six....with any luck... ah never mind....place is a joke...Nothing like getting your W2 to remind you of where your money went......of course there is no shortage of eager beavers to fill up those classes...so all is well in Alaska's World
Summer operational problems pushed annual numbers down
February 6, 2006
The U.S. Department of Transportation (DOT)’s “Air Travel Consumer Report” ranks Alaska Airlines last among 19 U.S. airlines for on-time performance for 2005, with 69.7 percent of flights arriving within fifteen minutes of their scheduled time. That compares to an average of 77.4 percent of flights on-time for all airlines.
That performance is a drop from where Alaska ranked a year ago: 14th place with 76.5 percent of flights on-time for the year.
It’s also not surprising given the airline’s poor operational performance during the summer months and the struggle since then to regain the performance the airline has been known for in the past, said Glenn Johnson, senior vice president, customer service, airports.
“We’ve been through a rough patch this past year. We have not always delivered the consistent, quality experience that we’d like, for customers and employees,” he said.
Nevertheless, Johnson said the numbers have improved since July and all the elements are in place to continue to gain ground.
The airline’s performance for December ranks Alaska 16th among 20 U.S. airlines for on-time arrivals, with 67.3 percent of flights arriving close to their scheduled time. While Frontier Airlines was included in the monthly tally, it was not ranked by the DOT until mid-year, so it is not listed in the annual ranking.
The December number is an improvement from the same month in 2004, when only 63.2 percent of Alaska’s flights were on-time.
Among its 12 major competitors, Alaska ranked 9th in December, below the sixth-place ranking needed for a $50 payout under the Operational Performance Rewards (OPR) program. In 2006, the OPR goals have changed to fluctuate each month based on how the airline has performed historically, and the company will not compare itself with other airlines.
The 20 carriers reporting on-time performance recorded an overall on-time arrival rate of 71 percent in December.
Among the 20 airlines in the December DOT report, Alaska ranked 11th for percent of operations canceled (1.3 percent), 5th for mishandled bags (5.75 reports per 1,000 passengers), and 7th for number of consumer complaints (.36 per 100,000 passengers).
Alaska ranked 16th for number of passengers involuntarily denied boarding (1.58 per 10,000 passengers) for the year.
Seems that we just keep getting better and better.....But wait if we can all get together we can qualify for the "Generous performance compensation" that has been put in place to replace conventional compensation....thats right the OPR which is worth 50 dollars if we can just get to number six....with any luck... ah never mind....place is a joke...Nothing like getting your W2 to remind you of where your money went......of course there is no shortage of eager beavers to fill up those classes...so all is well in Alaska's World
