twott driver
Well-known member
- Joined
- Jul 16, 2003
- Posts
- 396
I would say that someone is scrambling to keep his job.......... got to love it!!!
Date:
[FONT=Times New Roman,Times New Roman]August 3, 2006
[/FONT]To:
[FONT=Times New Roman,Times New Roman]All ASA Employees
[/FONT]From:
[FONT=Times New Roman,Times New Roman]ASA Leadership Team
[/FONT]Subject:
[FONT=Times New Roman,Times New Roman]Focused and Dedicated
It has been nearly eleven months since our purchase by SkyWest, Inc. Much has occurred over that time period -- some positive, some challenging.
The majority of this time has been spent focused on transitioning our company from Delta ownership to SkyWest, Inc. ownership. While we have been largely successful of that transition, it has become painfully obvious that we – your leadership team – have not kept our eye on what is most critical to the future of this company – our customers and our people. We have allowed ourselves to be over-scheduled, under-staffed and under-equipped. As a result, our employees have been asked to perform miracles – and you have largely done so – but clearly those miracles are running dry. The end result has been a sharp drop off in our performance and a significant drop in customer satisfaction.
The purpose of this memo is to apologize and to assure you that we are once again [/FONT]focused [FONT=Times New Roman,Times New Roman]and are [/FONT]dedicated [FONT=Times New Roman,Times New Roman]to providing you the tools, resources and support to do what we all know you want to do – turn ASA into an excellent operational and customer service organization.
In the coming weeks and months, you will begin to see the evidence of our commitment to these goals.
It has been nearly eleven months since our purchase by SkyWest, Inc. Much has occurred over that time period -- some positive, some challenging.
The majority of this time has been spent focused on transitioning our company from Delta ownership to SkyWest, Inc. ownership. While we have been largely successful of that transition, it has become painfully obvious that we – your leadership team – have not kept our eye on what is most critical to the future of this company – our customers and our people. We have allowed ourselves to be over-scheduled, under-staffed and under-equipped. As a result, our employees have been asked to perform miracles – and you have largely done so – but clearly those miracles are running dry. The end result has been a sharp drop off in our performance and a significant drop in customer satisfaction.
The purpose of this memo is to apologize and to assure you that we are once again [/FONT]focused [FONT=Times New Roman,Times New Roman]and are [/FONT]dedicated [FONT=Times New Roman,Times New Roman]to providing you the tools, resources and support to do what we all know you want to do – turn ASA into an excellent operational and customer service organization.
In the coming weeks and months, you will begin to see the evidence of our commitment to these goals.
- - Staffing will be dramatically increased on the ramp providing an available team for each and every parking position in Atlanta.
- - We will be adjusting the gating of aircraft to ensure that we limit gate conflicts in Atlanta.
- - We will be re-assessing parking ASA and OAL flights to ensure we have the best opportunity to succeed daily.
Page Two
- - New boarding ramps will be installed on both C and D Concourses to assist our passengers in boarding and de-boarding the aircraft – CRJs and ATRs alike. The prototype should arrive prior to September 1, 2006.
- - New belt loaders will be arriving in Atlanta to fully equip our teams. New ground power/air units are on order as well.
- - Portable stairs will begin arriving on the ramp to allow our Cabin Service personnel access to the cabin via the service door.
- - Staffing will be increased at the gates. The podiums are being redesigned to better meet our customers’ needs.
And this is just the beginning. We have received all of our project and funding approvals to begin the C Concourse renovation and expect ground breaking this Fall. Yes, you have heard this before, but we do expect ground-breaking to take place during the fourth quarter of 2006.
The leadership team and I have allowed ourselves to have our attention diverted from what we all know to be the most important facets of our company – the frontline operation and you, our workforce.
This letter is to let you all know that we are committed to you and will provide you what you need to be successful. I look forward to re-building your trust. Thank you for everything you do every day.
Bryan LaBrecque
[/FONT]The leadership team and I have allowed ourselves to have our attention diverted from what we all know to be the most important facets of our company – the frontline operation and you, our workforce.
This letter is to let you all know that we are committed to you and will provide you what you need to be successful. I look forward to re-building your trust. Thank you for everything you do every day.
Bryan LaBrecque