av8tor4239
Well-known member
- Joined
- Jul 6, 2004
- Posts
- 768
Here is the MEMO: PLEASE READ THE WHOLE THING.. YOU WONT BELIEVE WHAT YOU ARE READING...
I HAVE HIGHLIGHTED SOME OF THE POINTS THAT MADE MY JAW DROP... COMMENTS TO FOLLOW...
PEOPLE, PLEASE COMMENT... IF YOU SUPPORT THIS PROGRAM I AM SURE YOU HAVE NOT READ THE WHOLE "JOURNEY TO EXCELLECE"
(i have to edit some of it otherwise it wont fit on one post)
Journey to Excellence is a new and exciting program that contributes to the continuation of the learning process for our Company’s Airport Operations division’s leaders. During their Journey to Excellence, they are given an opportunity to observe portions of the overall operation outside of their own that directly affect their work group. As a member of management, the observations will give the team member invaluable insight that will enable them to make better decisions for their specific work groups and the ‘know how’ regarding how to best assist you during our daily operation.
While our leaders are encouraged to explore their curiosity during these journeys, each journey has a guided path which includes a ‘Journey Guide’ and set expectations regarding professional courtesy “do’s and do not’s” while visiting.
The Journey Guide contains questions or instructions that the team member will have to complete while at location that will ensure that the team member becomes aware of the position’s functions and their role with this function. These are the type of questions that you can expect:
If our leader does not follow the professional courtesy guidelines or you have other concerns, please contact (Flight Deck Main POC) at first opportunity.
Additionally, please use the following points as topics to cover or demonstrate to your visitor during their journey with you:
I HAVE HIGHLIGHTED SOME OF THE POINTS THAT MADE MY JAW DROP... COMMENTS TO FOLLOW...
PEOPLE, PLEASE COMMENT... IF YOU SUPPORT THIS PROGRAM I AM SURE YOU HAVE NOT READ THE WHOLE "JOURNEY TO EXCELLECE"
(i have to edit some of it otherwise it wont fit on one post)
Journey to Excellence
Journey to Excellence is a new and exciting program that contributes to the continuation of the learning process for our Company’s Airport Operations division’s leaders. During their Journey to Excellence, they are given an opportunity to observe portions of the overall operation outside of their own that directly affect their work group. As a member of management, the observations will give the team member invaluable insight that will enable them to make better decisions for their specific work groups and the ‘know how’ regarding how to best assist you during our daily operation.
While our leaders are encouraged to explore their curiosity during these journeys, each journey has a guided path which includes a ‘Journey Guide’ and set expectations regarding professional courtesy “do’s and do not’s” while visiting.
The Journey Guide contains questions or instructions that the team member will have to complete while at location that will ensure that the team member becomes aware of the position’s functions and their role with this function. These are the type of questions that you can expect:
- Why are pilots so inflexible on pushback phraseology?
- Why is having an operable headset such a big deal for pushback?
- Why do call backs for fuel happen when all they want added is a couple of hundred pounds?
- Why do bag counts and CLRs have to be so exact? What could it possibly hurt to add a few bags after the paperwork is complete?
- What type of impact does parking an aircraft with a Wing Walker using only one wand have on a Pilot?
- Why can we haul more bags to New York than Chattanooga?
- Why does adding a jumpseat rider have such an effect on loading?
- What about hauling eyes, blood, or human organs in small packages in the cockpit?
- What is going on sometimes when there is such a long delay between tow bar disconnect and the signal releasing the crew?
- Why does the CRJ need three pieces of ground equipment when the APU is inoperative?
- Why is the CRJ 200 AC & DC external power, the CRJ 700 AC only, and the ATR both AC & DC?
- What problems are associated with a kinked air hose from a bottle or huffer?
- Why does the CRJ 200 usually park and taxi with the flaps extended?
- Be professional! Look sharp and act sharp. The level of professionalism you demonstrate is proportional to the way you are viewed and treated by your coworkers. The impression you make reflects upon your entire team.
- If specific dress guidelines exist other than business casual exist, as outlined in SP 210, they will be found in the Journey Passport.
- Arrive on time
- Be courteous and respectful of those whose destination that you are within. Remember, you are a guest.
- Stay aware of your surroundings. The environment that you are visiting may be very different from your own and additional hazards may exist. Always follow the instructions of the individual that you are visiting, for your safety, theirs, and others.
- Always wear hearing protection when you are in a ramp area.
- Journey to the ASA Flight Deck may be done on domestic flights ONLY.
- Journey may only be taken on flights with an available cabin seat.
- During the journey, all crewmembers’ instructions must be followed.
- Stay close to the crew and pay attention to your surroundings.
- When in locations other than for which you have a SIDA badge, or you have no SIDA badge, you may not access AOA without being escorted by an individual who has escorting rights (local team members with the appropriate badges) at that location.
- Exercise patience with your Crew and team members servicing the aircraft. They all have a job to do and time is critical.
- You may be asked to take a seat in the cabin for a short time upon initial entry to the aircraft. The area around the aircraft entry door and galley is very busy and the door way to the flight deck is very confined. It may take the two pilots several minutes and a couple of trips in and out to get their flight kits and before their equipment is situated. The jumpseat where you will sit completely blocks the door to the flight deck. The pilots will need to be in place before you enter the flight deck and the jumpseat set up behind you. While waiting in a cabin seat to enter the flight deck, this is an excellent opportunity to observe our team members perform the numerous operations that few people are aware happen for every flight. Cleaners, caterers, flight attendants stowing supplies and conducting their pre-flight duties, mechanics, fuelers, all with the common goal of getting the flight out on time.
- Follow all requirements given during your “Jumpseat Briefing” that will be given to you by the Captain once you are in the flight deck. The jumpseat briefing is required by the Federal Aviation Regulations and contains some very important information. The major items are listed here
If our leader does not follow the professional courtesy guidelines or you have other concerns, please contact (Flight Deck Main POC) at first opportunity.
Additionally, please use the following points as topics to cover or demonstrate to your visitor during their journey with you:
- Remember that this is someone not used to a cockpit and may have little or no flight experience, no knowledge of regulations, cockpit protocol, or any idea of what to expect.
- Be prepared for a case of air sickness, have a bag handy.
- Cover normal cockpit warnings, flashing lights, aural alerts, TCAS, GPWS, radar, etc. Things you are used to may be quite un-nerving for the visitor. Chances are this person has never flown in a cockpit before.
- Point out how limited the view of the ground crew is from the cockpit and just how little of the tug you can see. If possible, if time and circumstances permit between flights with no passengers on board, let the visitor sit in a pilot seat and get a good look from your normal viewpoint.
- Explain pushback procedures and safety issues.
- Fully explain the audio panel and headset. You want them to hear ATC and company. Volume control is important.
- Show them the taxi chart and briefly explain how the flight will get to which runway. Maybe a little on why we single engine taxi. If time permits give an overview of the RNAV procedure and what to expect in terms of seeing other aircraft, parallel departures, and arrival aircraft overhead. Be sure to cover TCAS alerts and that they are normal.
- In cruise, as time permits, give the visitor a tour of your office in operation. Point out the vast amount of data and information available. FMS, radar, TCAS, synoptic pages, FMS capabilities for finding airports, etc.
- Give them an overview of the destination arrival, approach, and any special points on the landing.
- Have them listen to the in-range call and all company communications so they can see both sides of the process. Show the process for calculating a max load and why getting the release with the performance and fuel numbers as soon as possible helps you and saves time for everyone.
- Brief the visitor on the time available at the outstation, a quick lavatory visit before the boarding process. The “walk around”, ATIS, clearance, paperwork, and all the steps that must be completed to get out on time.
- Answer any questions the visitor has and, if you are not sure of the answer, look it up or tell them to call the Main POC, or get a contact number to pass along to the Main POC so that they can get back to them.
- Ask questions about issues you have in your perception of their jobs and other team units. Remember a lot is changing and improvements are under way.